Principal Technical Program Manager
Microsoft · Posted Oct 15
Software, cloud computing, artificial intelligence, and hardware services
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About the role
The Windows Servicing and Delivery (WSD) organization keeps over 1.8 billion Windows devices secure and productive by delivering timely updates and innovations across all versions of Windows, spanning Windows Server and Networking as well as commercial and enterprise servicing. This Principal Technical Program Manager role leads a team of Technical Program Managers and Product Managers across Windows Server and Networking, working with engineering, product, security, servicing, and customer-facing teams to turn high-impact customer problems into priorities and drive programs from strategy through execution. The role is AI-First, coaching the team on responsible AI use to improve customer understanding, system diagnostics, and secure, reliable delivery at Windows scale.
What you will do
- Attract, lead and develop and retain top talent. Leading and growing a great team of Technical Program Managers and Product Managers and helping to define team culture.
- You will facilitate the integration of AI-enabled tools, automation, and data-driven insights to enhance product strategy, customer understanding, prioritization, decision-making, engineering efficiency, incident response, quality and customer outcomes, all while maintaining security, privacy, and compliance standards.
- Drive the long-term vision, strategy, and roadmap for a portfolio of products, aligning cross-functional teams and senior leadership to deliver high-impact business outcomes.
- Driving efficiency and quality into engineering processes in partnership with the engineering leads.
- Foster effective partnerships with teams across the company by aligning, defining, and measuring common goals.
- Use data to influence & drive decisions.
- Set priorities for engineering based on a deep understanding of the broader Windows ecosystem and customer scenarios.
Skills used in this role
What the employer is looking for
- Bachelor's Degree AND 12+ years experience in engineering, product/technical program management, data analysis, or product development. OR equivalent experience.
- 2+ year(s) project or people management experience.
- 3+ years of experience managing cross-functional and/or cross-team projects.
Preferred qualifications
- 12 or more years of industry experience and a degree in computer science or related field.
- 1+ year(s) people management experience.
- Ability to build trust with internal and external partners through quality delivery and integrity.
- Ability to handle critical situations with confidence, directing the team towards effective response.
- Demonstrating the ability to learn and apply learning to improve business outcomes, positive impact for the team and self.
- Growth mindset by demonstrating the willingness to be open to new ideas with the ability to lead others along.
- Proven track record of going technically deep and delivering cloud-scale technologies.
Benefits and support
- Compensation and benefits are detailed in the job posting
About Microsoft
Microsoft Corporation is a multinational technology company that develops, licenses, and supports a wide range of software products, services, and hardware devices. Best known for its Windows operating systems, Microsoft 365 productivity suite, and Xbox gaming consoles, the company has expanded heavily into enterprise cloud computing via Azure and advanced artificial intelligence solutions. As one of the world's most valuable public enterprises, it empowers individuals and businesses globally through innovative digital transformation.
- Industry
- Software
- Company size
- 228,000+ employees
- Founded
- April 4, 1975
- Location
- Redmond, Washington, USA
- Funding stage
- Public Company
Leadership
Chairman and Chief Executive Officer
Chief Financial Officer
Vice Chair and President
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