Principal Technical Account Manager
Oracle · Posted Oct 29
Cloud infrastructure, enterprise software, database systems, and AI-powered business applications
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About the role
This role sits within Oracle's customer-facing cloud technical account management function, serving as a trusted customer advocate and senior technical advisor. The role focuses on Oracle Cloud Infrastructure adoption, including secure architecture design, workload deployment, and end-to-end solution delivery. It coordinates cross-functional teams and aligns customer solutions with Oracle product roadmaps and release cycles.
What you will do
- Partner with customers to understand business goals, requirements, challenges, and desired outcomes, translating them into practical technical and process solutions.
- Lead fit-gap assessments of customer cloud environments and develop roadmaps for cloud transition, implementation, and optimization.
- Define and align the functional and technical vision for program solutions with customer and internal stakeholders.
- Lead and oversee end-to-end delivery across requirements intake, design, build, testing, deployment, and go-live.
- Design secure, scalable OCI architectures, including networking, security, identity and access management, and infrastructure frameworks.
- Guide deployment of customer workloads to OCI, support cloud-adoption models, and recommend actions to remove delivery blockers.
- Align customer solutions with Oracle product roadmaps, release cycles, business enhancements, and production break-fix requirements.
- Collaborate with portfolio management and cross-functional teams, including business analysts, integration specialists, quality assurance, development, support, services, and third-party partners.
- Communicate solution options, risks, progress, and recommendations clearly to technical and non-technical customer stakeholders.
- Contribute to strategic planning, program governance, customer satisfaction, service delivery, and cross-functional team leadership.
Skills used in this role
What the employer is looking for
- 11 years of experience in a customer-facing, consultative, or technology-related role; or an equivalent combination of education and experience:
- Bachelor’s degree in business, computer information systems, computer science, or a related field plus 7 years of relevant experience.
- Master’s degree in a related field plus 5 years of relevant experience.
- Doctorate in a related field plus 3 years of relevant experience.
- 8–15 years of IT industry experience, including at least 5 years of demonstrated OCI experience.
- Hands-on expertise with OCI, including cloud architecture, workload deployment, networking, security, and IAM.
- Strong Terraform experience for provisioning and managing OCI resources.
- Proficiency in Bash, Python, Shell, or similar scripting and programming languages.
- Experience deploying and managing containerised workloads on Kubernetes, ideally Oracle Kubernetes Engine.
- Experience building observability dashboards and alerts with Prometheus and Grafana.
- Demonstrated experience leading business analysis, business-process design, and software delivery lifecycle activities.
- Proven ability to lead cross-functional programs, coordinate stakeholders, manage resources, and deliver solutions on time and within budget.
- Strong client relationship, service delivery, incident response, account management, contract management, and compliance capabilities.
- Excellent analytical, written, verbal, presentation, and organizational skills.
- Ability to travel to customer and internal locations up to 25%.
Preferred qualifications
- Experience with AWS, Azure, or Google Cloud Platform.
- OCI or other relevant cloud certifications.
- Experience with modern CI/CD and DevOps tools and practices.
- At least one full cloud implementation lifecycle.
- Experience supporting operating budgets or project financials.
- Deep familiarity with the CSS service portfolio across cloud and on-premises offerings.
- Additional experience in IT service management and account management.
Benefits and support
- Compensation and benefits are detailed in the job posting
About Oracle
Oracle Corporation is a multinational computer technology company specializing in cloud-engineered hardware, enterprise software, and database management systems. It provides comprehensive cloud solutions such as Oracle Cloud Infrastructure (OCI) and Oracle Cloud Applications (OCA) to power digital transformations globally. Headquartered in Austin, Texas, Oracle is a major player in enterprise AI integration and database solutions.
- Industry
- Cloud Computing
- Company size
- 141000 employees
- Founded
- 1977
- Location
- Austin, Texas, USA
- Funding stage
- Public Company
Funding
Public Company · $56B raised
- 2025-10-24Post IPO Debt$18B
- 2025-02-03Conventional Debt$18B
Leadership
Lawrence J. Ellison
Chairman of the Board and Chief Technology Officer
Clay Magouyrk
Chief Executive Officer
Mike Sicilia
Chief Executive Officer
Hilary Maxson
Chief Financial Officer
Jae Evans
Global Chief Information Officer and Executive Vice President
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