Principal Systems Development Engineer
Dell Technologies · Posted Oct 30
Enterprise infrastructure, personal computers, servers, storage, and cloud technology solutions
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About the role
The Customer Engineering team at Dell Technologies works with customers operating highly complex, mission-critical enterprise environments, spanning hardware, software, and full-system architecture. The team focuses on advanced root-cause analysis, performance optimization, configuration tuning, and long-term stability improvements across enterprise operating systems running on Dell hardware. As a Principal Systems Development Engineer, you will handle escalations and kernel-level debugging, drive automation with AI and agentic technologies, and mentor junior engineers.
What you will do
- Diagnose and troubleshoot hardware/software issues using advanced tools and methodologies.
- Conduct detailed RCA and provide actionable insights to internal and external stakeholders.
- Build strong relationships with cross-functional teams to drive collaborative problem-solving.
- Design and implement intelligent automation solutions, leveraging AI and emerging agentic technologies to enhance productivity and operational efficiency.
- Mentor junior engineers and contribute to technical leadership across the organization.
Skills used in this role
What the employer is looking for
- Experience: 8+ years in software/hardware engineering (or equivalent) with deep expertise in one or more of the following: Object storage, NAS (Network Attached Storage), Linux/BSD operating systems, Networking and protocol stacks (SMB, NFS, etc.), Filesystems, Analytics, observability, and data science
- Work Model: Onsite, 5 days a week.
- Schedule: Weekend work on a rotational basis (comp days provided), occasional early/late shifts, and overtime as needed.
Preferred qualifications
- Proficiency in Java, C, Python, and scripting
- Proven experience in developing automation frameworks and applying AI/agentic tools to drive operational efficiency and scalability
Benefits and support
- Compensatory days off for rotational weekend work
About Dell Technologies
Dell Technologies is a multinational technology company that develops, sells, repairs, and supports computers and related products and services. The company provides foundational infrastructure for enterprises, ranging from personal computers and servers to cutting-edge AI factories and cloud data solutions.
- Industry
- Hardware
- Company size
- 10001+ employees
- Founded
- 1984
- Location
- Round Rock, Texas, USA
- Funding stage
- Public Company
Leadership
Chairman and Chief Executive Officer
Vice Chairman and Chief Operating Officer
David Kennedy
Chief Financial Officer
John Roese
Global Chief Technology Officer & Chief AI Officer
Jennifer Saavedra
Chief Human Resources Officer
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