Principal Systems Development Engineer
Dell Technologies · Posted Oct 30
Enterprise infrastructure, personal computers, servers, storage, and cloud technology solutions
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About the role
Dell Technologies' Infrastructure Solutions Group builds hardware and software for enterprise infrastructure, data management, and customer platforms. The Customer Engineering team focuses on advanced root-cause analysis, performance optimization, configuration tuning, and long-term stability for global customers. As a Principal Systems Development Engineer, the role works across system design, advanced diagnostics, and performance engineering, analyzing integrated electronic and electro-mechanical systems and developing specifications for robust system behavior.
What you will do
- Collaborate with core engineering teams, Customer Support, Incident Management, and customers to stabilize and optimize enterprise environments.
- Perform root cause analysis and kernel-level debugging on supported enterprise operating systems running on Dell hardware.
- Apply your expertise in computer architecture and OS internals to resolve complex issues and improve system resilience.
- Drive impact beyond technical problem-solving by shaping strategic initiatives that improve efficiency, resilience, and operational excellence.
Skills used in this role
What the employer is looking for
- Work Model: Onsite, 5 days a week (remote/hybrid not eligible).
- Schedule: Weekend work on a rotational basis (comp days provided), occasional early/late shifts, and overtime as needed.
- Experience: 8+ years in software/hardware engineering (or equivalent) with deep expertise in one or more of the following: Object storage, NAS (Network Attached Storage), Linux/BSD operating systems, Networking and protocol stacks (SMB, NFS, etc.), Filesystems, Analytics, observability, and data science
- Hands-on troubleshooting experience with object storage platforms and distributed storage architectures.
- Understanding data replication, resiliency, performance optimization, and storage protocols and Strong knowledge of TCP/IP, DNS, HTTP/HTTPS, load balancing, proxies, and network troubleshooting.
- Experience troubleshooting Java-based applications and microservices and Ability to analyze application logs, thread dumps, heap dumps, garbage collection behavior, and performance bottlenecks.
- Experience supporting and debugging REST APIs and service integrations.
- Understanding of authentication mechanisms, authorization flows, API gateways, and service communication patterns.
- Experience troubleshooting containerized environments using Docker and related technologies.
- Strong Linux administration and debugging experience.
- Ability to investigate processes, memory, CPU, filesystem, networking, and performance-related issues using standard Linux diagnostic tools.
Preferred qualifications
- Proficiency in Java, C, Python, and scripting
- Proven experience in developing automation frameworks and applying AI/agentic tools to drive operational efficiency and scalability.
Benefits and support
- Comp days provided
About Dell Technologies
Dell Technologies is a multinational technology company that develops, sells, repairs, and supports computers and related products and services. The company provides foundational infrastructure for enterprises, ranging from personal computers and servers to cutting-edge AI factories and cloud data solutions.
- Industry
- Hardware
- Company size
- 10001+ employees
- Founded
- 1984
- Location
- Round Rock, Texas, USA
- Funding stage
- Public Company
Leadership
Chairman and Chief Executive Officer
Vice Chairman and Chief Operating Officer
David Kennedy
Chief Financial Officer
John Roese
Global Chief Technology Officer & Chief AI Officer
Jennifer Saavedra
Chief Human Resources Officer
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