Platform Product Delivery Manager
IKEA · Posted Oct 28
Ready-to-assemble furniture, home accessories, and affordable interior design services
Bangalore, Karnataka, IndiaFull-timeHybridLead/Staff15+ years₹45.0L–₹75.0L yearly100+ applicants
RetailHome FurnishingsFurnitureE-commerceConsumer GoodsGrowth Stage
Full time
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About the role
IKEA Group Digital sets the digital agenda and develops and operates digital products and platforms that support the entire IKEA value chain. The role leads end-to-end delivery of digital products within a platform subdomain, with detailed responsibilities covering SAP BASIS, SAP Solution Manager, SAP BTP, infrastructure, roles and authorizations, and service operations. It works with product, engineering, and business stakeholders to ensure delivery quality, scalability, and business value.
What you will do
- As a Platform Product Delivery Manager, you will be responsible for driving the full lifecycle of digital products – from discovery and development to deployment and operations – ensuring they deliver value to the business and our customers.
- You will work closely with product, engineering, and business stakeholders to secure alignment, remove obstacles, and ensure seamless delivery across teams and dependencies.
- You will also play a key role in building strong, high-performing teams and enabling ways of working that support speed, quality, and continuous improvement.
- The SAP BASIS and Infrastructure Manager is responsible for managing SAP technical operations, infrastructure services, SAP Solution Manager, SAP Business Technology Platform (BTP), system availability, performance, security, roles and authorizations, and operational support across development, test, and production environments.
- The role ensures that SAP systems and supporting infrastructure are stable, secure, compliant, scalable, and aligned with business requirements.
- Manage and support SAP landscapes, including development, quality assurance, and production systems.
- Oversee SAP installations, upgrades, patches, kernel updates, system copies, refreshes, migrations, and decommissioning.
- Manage SAP transports across system landscapes in accordance with change-management procedures.
- Monitor SAP system health, availability, performance, and capacity.
- Manage background jobs, interfaces, RFC connections, printers, certificates, and technical configurations.
- Coordinate support packs, enhancement packages, SAP Notes, technical upgrades, and remediation activities.
- Troubleshoot and resolve SAP system, database, integration, and performance-related issues.
- Ensure effective incident, problem, change, and release management processes.
- Manage and administer SAP Solution Manager environments and related technical components.
- Support system monitoring, technical monitoring, application monitoring, and alert management.
- Manage change and transport processes using SAP Solution Manager capabilities.
- Support IT service management, incident, problem, and change-management processes.
- Maintain system documentation, technical inventory, system relationships, and solution documentation.
- Coordinate maintenance planner activities, upgrade planning, system validation, and technical readiness assessments.
- Support root-cause analysis, business-process monitoring, and service-level reporting.
- Ensure Solution Manager is integrated with the SAP landscape and relevant support processes.
- Manage and support SAP Business Technology Platform services and environments.
- Administer BTP accounts, global accounts, subaccounts, entitlements, subscriptions, and service assignments.
- Manage BTP security, trust configuration, identity federation, destinations, certificates, and connectivity.
- Support SAP BTP services such as Integration Suite, Cloud Connector, API Management, Extension Suite, and application runtimes, where applicable.
- Monitor BTP applications, integrations, usage, performance, availability, and service consumption.
- Coordinate BTP provisioning, configuration, upgrades, incident resolution, and lifecycle management.
- Ensure BTP environments comply with enterprise architecture, security, governance, and cost-management requirements.
- Work with application and integration teams to support cloud-based extensions and interfaces.
- Own the technical administration and governance of SAP roles, profiles, users, and authorizations.
- Design, create, modify, and maintain SAP roles in accordance with approved business requirements and security policies.
- Support composite, single, derived, and business roles as applicable.
- Manage user provisioning, deprovisioning, access changes, and emergency access processes.
- Coordinate role testing, approval, transport, and deployment across SAP environments.
- Support segregation-of-duties analysis, critical-access reviews, and remediation activities.
- Coordinate periodic user-access reviews and role recertification with business process owners and information security.
- Maintain appropriate controls for privileged access, firefighter/emergency access, and technical users.
- Ensure roles and authorizations are documented and aligned with the approved organizational and process structure.
- Support audits and provide evidence relating to access controls, authorization design, and remediation activities.
- Manage the infrastructure supporting SAP applications, including servers, databases, operating systems, storage, networks, and cloud platforms.
- Ensure infrastructure availability, resilience, scalability, and performance.
- Coordinate infrastructure provisioning, configuration, upgrades, patching, and decommissioning.
- Manage operating-system and database maintenance in line with SAP requirements.
- Establish monitoring, alerting, capacity-planning, and performance-management processes.
- Ensure appropriate backup, restore, disaster-recovery, and business-continuity arrangements.
- Coordinate infrastructure support with internal teams, hosting providers, cloud providers, and technology partners.
- Ensure SAP, Solution Manager, BTP, and infrastructure environments comply with organizational security policies and regulatory requirements.
- Support vulnerability assessments, security patching, audit activities, access reviews, and segregation-of-duties controls.
- Coordinate remediation of security findings, SAP vulnerabilities, authorization risks, and infrastructure issues.
- Maintain appropriate system logging, monitoring, privileged-access controls, and technical evidence.
- Ensure compliance with change-management, access-management, and operational-control requirements.
- Own the delivery of SAP BASIS, Solution Manager, BTP, roles and authorizations, and infrastructure services in line with agreed service levels.
- Lead the resolution of critical incidents and coordinate cross-functional technical teams.
- Establish and maintain operational procedures, support models, escalation processes, and knowledge articles.
- Review service performance, recurring issues, risks, and improvement opportunities.
- Maintain accurate technical documentation covering system architecture, integrations, dependencies, configurations, and operational procedures.
- Coordinate production deployments, maintenance windows, cutover activities, and rollback planning.
- Provide technical leadership for SAP implementations, upgrades, migrations, integrations, BTP initiatives, and transformation programs.
- Review technical designs for SAP BASIS, Solution Manager, BTP, infrastructure, security, and authorization components.
- Prepare technical estimates, resource plans, dependencies, risks, and implementation timelines.
- Coordinate technical testing, security testing, role testing, cutover planning, go-live activities, and post-production support.
- Ensure changes are assessed, approved, tested, documented, and implemented with minimal business disruption.
- Manage relationships with SAP, infrastructure, cloud, hosting, security, and application-support vendors.
- Review vendor performance, service quality, deliverables, and contractual commitments.
- Coordinate with business stakeholders, application teams, information security, internal audit, enterprise architecture, and process owners.
- Communicate system status, risks, incidents, planned maintenance, access issues, and improvement initiatives.
- Manage budgets, licensing considerations, BTP consumption, resource requirements, and third-party services.
- Lead, mentor, and develop SAP BASIS, Solution Manager, BTP, authorization, and infrastructure team members.
- Define roles, responsibilities, objectives, and performance expectations.
- Ensure appropriate support coverage, on-call arrangements, knowledge transfer, and succession planning.
- Promote automation, standardization, role optimization, continuous improvement, and operational excellence.
- Ensure the team follows IT service-management, security, compliance, and governance processes.
Skills used in this role
What the employer is looking for
- Strong experience in leading cross-technical product and engineering teams
- Good understanding of software engineering principles and modern development practices
- Experience working with agile methodologies and outcome-oriented ways of working
- Ability to define and measure success through KPIs and OKRs
- Strong stakeholder management and communication skills
- Understanding of cost drivers in software delivery and the impact of technical decisions
- A passion for digital product delivery, innovation, and continuous improvement
- Must demonstrate strong People Leadership capabilities enabling teams to achieve individual and collective goals and ability to build high performing teams.
- Must lead by example in line with IKEA values and leadership compass.
- Should demonstrate strong rooting in relevant content, be it technology or function.
- Is a strategic thinker and is able to translate organizational & domain objectives into subdomain level strategic and operational goals with clarity, focus while staying anchored on business value delivered.
- Has demonstrated experience in working with senior stakeholders and ability to understand stakeholder expectations, build good relationships and maintain high stakeholder satisfaction.
- Proven Problem solving and critical thinking skills to steer through complex or demanding scenarios with a positively and “can do” mindset.
- Extensive experience (15+ years) in managing and implementing large-scale SAP projects, specifically within BASIS/Infra modules, preferably in a retail environment.
- Proven track record of leadership with at least 5-7 years in a senior management or Director role, leading high-performing teams.
- Deep functional and technical expertise in SAP BASIS/Infra.
- Experience with S/4HANA is highly desirable.
- Strong understanding of retail business processes and how SAP applications can be leveraged to drive efficiency and competitive advantage.
- Exceptional strategic thinking, problem-solving, and decision-making skills.
- Excellent communication, interpersonal, and stakeholder management abilities, with a knack for influencing and collaborating across all levels of an organization.
Benefits and support
- Compensation and benefits are detailed in the job posting
About IKEA
IKEA is a multinational conglomerate that designs and sells ready-to-assemble furniture, kitchen appliances, home accessories, and various services. Founded in Sweden, it has grown into the world's largest furniture retailer, known for its modernist designs, flat-pack logistics, and affordable prices. The company operates through a complex franchise system encompassing retail operations, design, manufacturing, and supply chains globally.
- Industry
- Retail
- Company size
- 220,000+ employees
- Founded
- 1943-07-28
- Location
- Delft, Netherlands
- Funding stage
- Private Company
Leadership
JJ
Jakub Jankowski
CEO, Inter IKEA Group
PE
Pontus Erntell
Chief Financial Officer (CFO), Inter IKEA Group
JB
Jesper Brodin
CEO, Ingka Group
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