People Generalist
Twilio · Posted Oct 9
Cloud-based customer engagement platform providing APIs for messaging, voice, email, and customer data orchestration
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About the role
Twilio is a remote-first communications company whose platform powers personalized customer experiences for hundreds of thousands of businesses and millions of developers. The People Generalists team partners with international and functional HRBPs and COEs to deliver People priorities across the APJ region. This role supports business functions in the APJ region by executing HR programs and processes, analyzing HR data and trends, owning performance management cases end-to-end, and coaching managers.
What you will do
- Partner with the HRBP team supporting our APJ region functions to support program roll-outs and on-going process execution
- Analyse HR data and trends across the organisation they support (e.g. headcount, attrition, performance) to generate insights, trends and prepare clear and customised reports, metrics and presentation materials for HRBPs and senior leadership to support decision-making
- Own and manage performance management cases end-to-end, partnering with managers to ensure fair, consistent, and timely outcomes in line with company policy
- Coach and guide managers through the performance management process, providing advice, documentation support, and best practice to build manager capability and ensure a positive employee experience
- Support HR Leaders on ad hoc projects
- Help to execute and where required lead business led initiatives (re-orgs, job role and level assessments, etc)
- Partner cross functionally with key stakeholders: Talent Management, IT, ER, HR operations, Compliance, Recruiting, Compensation, etc. to ensure communications, program, and process alignment
- Program Management- annual cyclical events such as calibration, pulse surveys etc
- Maintain confidentiality of core HR data and projects
Skills used in this role
What the employer is looking for
- 3+ years experience in an HR role in a matrixed organisation
- Ability to take initiative and be a self-starter
- You are a decisive problem solver with a "get it done" attitude who will thrive in a fast-paced, sometimes ambiguous environment
- Strong ability to make administrative and procedural decisions and exercise judgment with sensitive and confidential issues
- Strong data analysis skills and ability to share recommendations with stakeholders
- Data Storytelling: Connects internal data with external benchmarks to provide actionable executive insights
- AI-Enabled Efficiency: Enhances productivity through the sensible and strategic usage of AI tools.
- Demonstrates employee focus and managing proactive communication to ensure optimum HR support
- Leads the alignment between GTM and marketing HRBPs and COEs to ensure programs are scalable and reflect unique functional needs.
- Keen to continue learning and developing their skill set, having a growth mindset
- Strong ability to identify process gaps and improvement opportunities
Preferred qualifications
- Proficiency with HR systems, such as Workday and ServiceNow
Benefits and support
- generous time off
- ample parental and wellness leave
- healthcare
- retirement savings program
About Twilio
Twilio is a cloud communications platform-as-a-service company that allows software developers to programmatically make and receive phone calls, send and receive text messages, and perform other communication functions using its web service APIs. The company also offers customer engagement software and a customer data platform, Twilio Segment, to help businesses personalize interactions at scale. Today, it operates as a key infrastructure provider powering digital communications for brands worldwide.
- Industry
- Cloud Communications
- Company size
- 5000-10000 employees
- Founded
- 2008
- Location
- San Francisco, California, USA
- Funding stage
- Public Company
Funding
Public Company · $240M raised
- 2021-07-31Post IPO Debt
- 2018-05-01Post IPO Equity
- 2015-07-31Series E
Leadership
Chief Executive Officer
Chief Financial Officer
Chief Administrative Officer
President, Twilio Segment / Chief Revenue Officer
Chief Marketing Officer
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