Payments Client Service Account Manager - Associate
JPMorgan Chase · Posted Oct 12
Global banking, investment, credit card, mortgage, and asset management services
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About the role
The Client Service Account Management team supports a growing payments business in India, acting as the trusted point of contact for corporate clients and owning escalations to resolution. The role sits within payments and global cash management operations and technology, covering clearing and settlement channels. As an Associate, you will manage a portfolio of corporate clients, troubleshoot large-value and complex transactions with operations and technology partners, and track service metrics to improve client experience and operational efficiency.
What you will do
- Manage a portfolio of corporate clients as a service relationship manager, supporting day-to-day payments servicing needs.
- Act as the primary point of contact for escalations and prioritisation requests, including support for large-value and complex transactions.
- Troubleshoot client issues by partnering with operations and technology teams, driving timely resolution and clear communication.
- Manage account maintenance-related requests and help improve client interaction flows through process enhancements.
- Track key performance indicators and service metrics, identifying themes and driving actions to improve service outcomes.
- Support transformation initiatives that enhance client experience and operational efficiency.
- Build and maintain strong client relationships through proactive engagement and consistent follow-through.
Skills used in this role
What the employer is looking for
- Bachelor’s degree.
- Minimum 8 years of experience working in client servicing roles at a banking institution.
- Strong understanding of payments and global cash management products.
- Knowledge of payments clearing and settlement channels, including real-time gross settlement, national electronic funds transfer, national automated clearing house, Society for Worldwide Interbank Financial Telecommunication, Clearing House Interbank Payments System, and Federal Reserve clearing.
- Strong interpersonal and relationship management skills, with a client-first mindset.
- Ability to work independently and provide day-to-day guidance to others to deliver results.
- Strong analytical skills to manage service metrics and performance reporting.
- Strong collaboration skills to coordinate effectively across internal teams.
Preferred qualifications
- Experience managing corporate clients; exposure to client onboarding and/or partnering with sales teams is an advantage.
- Experience supporting banking transformation initiatives or process improvements.
- Proactive, solution-oriented mindset with focus on identifying root causes and driving sustainable fixes.
Benefits and support
- Compensation and benefits are detailed in the job posting
About JPMorgan Chase
JPMorgan Chase & Co. is one of the oldest, largest, and most diversified financial services institutions in the world. Operating globally through the J.P. Morgan and Chase brands, the firm provides a comprehensive range of financial solutions including investment banking, consumer and commercial banking, transaction processing, and asset management. Serving millions of consumers and many of the world's most prominent corporate, institutional, and government clients, the company combines deep market expertise with extensive technological investments.
- Industry
- Banking
- Company size
- 320000+ employees
- Founded
- 1799
- Location
- New York, New York, USA
- Funding stage
- Public Company
Leadership
Chairman and Chief Executive Officer
Chief Financial Officer
Chief Operating Officer
Global Chief Information Officer
CEO, Asset & Wealth Management
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