Payment Lifecycle Specialist
JPMorgan Chase · Posted Nov 5
Global banking, investment, credit card, mortgage, and asset management services
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About the role
JPMorgan Chase's Payments Operations team ensures seamless financial transactions and the smooth transfer of funds between financial institutions, cardholders, merchants, and corporate and retail clients. The work spans payment processing, sanctions screening, payment investigations, funds control, exception processing, reconciliation and cash management activities. As a Payment Lifecycle Specialist IV, the role focuses on high-volume payment processing, issue escalation, fraud detection, and process optimization in collaboration with cross-functional teams.
What you will do
- Execute high-volume payment processing tasks, including validating global currency fund transfers to ensure accurate and timely transactions, following established procedures.
- Process payments for cash, trade, merchant, or commercial card transactions as well as customer accounts and verification, performing basic research, reviewing sanctions, fraud, fund controls, and client investigation.
- Identify, resolve, or escalate either procedural issues or operational errors that may arise during payments processing including upholding compliance and risk standards.
- Collaborate with cross-functional and cross-locational teams and clients, maintaining productive relationships to drive mutually beneficial outcomes in line with team objectives.
- Detect and escalate potential fraudulent threats and help prevent financial and reputational damage to the institution.
- Contribute to process optimization initiatives including projects to identify inefficiencies, improve quality, and enhance the customer experience.
- Coach, train, or mentor team members to deliver to our high service standards for productivity, quality, and customer experience.
- Interface with other operations departments to research and resolve inquiries, including escalated matters.
- Learn and apply skills in innovation, market product knowledge, and artificial intelligence to identify opportunities to improve or optimize payment lifecycle processes.
Skills used in this role
What the employer is looking for
- Intermediate knowledge of global payment processing operations or similar operations, including understanding of standard operating procedures and customer-specific instructions.
- Skilled in effective execution and task management, with strong time management abilities to ensure timely and accurate completion of work.
- Proven ability in decision making and problem solving, utilizing critical and analytical thinking to ensure accuracy and effective solutions in moderately complex situations.
- Proficiency in data analysis techniques, with the ability to interpret and communicate data effectively to inform decision-making processes.
- Demonstrated communication skills and emotional intelligence, including a growth mindset and personal resiliency, to collaborate productively with management, teams, and other stakeholders in diverse and dynamic environments.
- Ability to collaborate with stakeholders and cross-functional teams to solve problems, influence outcomes, and drive continuous improvement initiatives in payment processing.
- Intermediate computer, software, and technical skills, including alpha/numeric data entry and typing skills.
- Foundational understanding of cybersecurity controls and anti-fraud strategies to assist in identifying and addressing potential threats to protect information and systems.
Preferred qualifications
- Knowledge of ISO or Swift message processing or management.
Benefits and support
- Compensation and benefits are detailed in the job posting
About JPMorgan Chase
JPMorgan Chase & Co. is one of the oldest, largest, and most diversified financial services institutions in the world. Operating globally through the J.P. Morgan and Chase brands, the firm provides a comprehensive range of financial solutions including investment banking, consumer and commercial banking, transaction processing, and asset management. Serving millions of consumers and many of the world's most prominent corporate, institutional, and government clients, the company combines deep market expertise with extensive technological investments.
- Industry
- Banking
- Company size
- 320000+ employees
- Founded
- 1799
- Location
- New York, New York, USA
- Funding stage
- Public Company
Leadership
Chairman and Chief Executive Officer
Chief Financial Officer
Chief Operating Officer
Global Chief Information Officer
CEO, Asset & Wealth Management
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