Payment Lifecycle Manager
JPMorgan Chase · Posted Nov 2
Global banking, investment, credit card, mortgage, and asset management services
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About the role
The Payments Operations team focuses on payment operations, process efficiency, and financial systems. The role involves managing payment processing across products, reconciling purchase and sales options, futures, or securities, and using automation, cybersecurity, anti-fraud awareness, and AI/ML to improve security and efficiency. As a Payment Lifecycle Manager I, the hire will lead teams, set production goals, resolve operational issues, and drive process optimization and compliance.
What you will do
- Lead teams responsible for operational processes within the payments lifecycle by setting priorities, directing workflows, and monitoring performance against established metrics.
- Oversee payment processing operations, setting daily production goals, delegating work, and implementing action plans to achieve strategic priorities, high productivity, quality, and enhanced client experience.
- Manage daily operations, resolving production or quality issues, escalating process delays to management, and ensuring key control tasks are executed on business initiatives.
- Apply strategic thinking and sound judgment in decision-making, while leveraging leadership, communication, and conflict resolution skills to build collaborative and engaged teams.
- Participate in fraud detection and prevention, mitigating financial and reputational risks, and assist in strategic initiatives to align resource allocation with long-term goals.
- Lead or contribute to projects related to client experience, process optimization, and provide expertise in automation, risk management, and compliance with operational guidelines.
Skills used in this role
What the employer is looking for
- Demonstrated ability in operations leadership or management within payments, with at least two years of experience, effectively leading high-performing and engaged teams to drive success.
- Advanced knowledge of global payment processing operations, products, and systems architecture to support operational efficiency, change management, and issue management.
- Proficiency in data analysis techniques, capable of interpreting and communicating insights to inform decision-making with senior stakeholders.
- Ability to apply a commercial and growth mindset to adapt to fast-paced operations environments and new business initiatives, leveraging strong interpersonal skills for collaboration.
- Understanding of cybersecurity controls and anti-fraud strategies to identify and address potential threats, ensuring the protection of information and systems.
- Demonstrated proficiency in using automation technologies to optimize payments processing, with a proven track record in enhancing customer experience throughout the customer journey.
Preferred qualifications
- Knowledge of ISO or Swift message processing or management.
- Experience with operations, controls and problem solving related to Payments, Cash, Treasury Operations.
- Experience in global payments and understanding of accounting and money movement processes.
Benefits and support
- Compensation and benefits are detailed in the job posting
About JPMorgan Chase
JPMorgan Chase & Co. is one of the oldest, largest, and most diversified financial services institutions in the world. Operating globally through the J.P. Morgan and Chase brands, the firm provides a comprehensive range of financial solutions including investment banking, consumer and commercial banking, transaction processing, and asset management. Serving millions of consumers and many of the world's most prominent corporate, institutional, and government clients, the company combines deep market expertise with extensive technological investments.
- Industry
- Banking
- Company size
- 320000+ employees
- Founded
- 1799
- Location
- New York, New York, USA
- Funding stage
- Public Company
Leadership
Chairman and Chief Executive Officer
Chief Financial Officer
Chief Operating Officer
Global Chief Information Officer
CEO, Asset & Wealth Management
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