Payment Lifecycle Associate II
JPMorgan Chase · Posted Oct 23
Global banking, investment, credit card, mortgage, and asset management services
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About the role
The Payments Operations team at JPMorgan Chase focuses on digital payments and payment operations, streamlining processes and implementing new technologies. The role involves managing payment processing across products, supporting transformation initiatives, and ensuring secure and efficient fund transfers. The Payment Lifecycle Associate II will lead projects, conduct data analysis, enhance controls, and collaborate with stakeholders to improve the payments lifecycle.
What you will do
- Manage and deliver programs or projects of moderate to advanced complexity related to the payments lifecycle, while leading or contributing to client experience, transformation initiatives, and process optimization.
- Define project requirements, impact, outcome criteria, and metrics using process models and diagrams, providing subject matter expertise on key initiatives, new system developments, and automation opportunities.
- Conduct research and data analysis to resolve non-routine payment lifecycle issues, including cash, trade, merchant, or commercial card transactions, and client investigations.
- Monitor and enhance the control environment for technical, financial, and operations processes, participating in the detection and prevention of fraudulent transactions to mitigate risks.
- Build effective relationships with stakeholders, cross-functional and cross-locational teams, and clients to drive mutually beneficial outcomes and ensure smooth operations.
- Coach, train, mentor, and develop junior talent to equip the team for future success.
Skills used in this role
What the employer is looking for
- Demonstrated ability in operations leadership or management within payments, with at least three years of experience, showcasing advanced knowledge of global payment processing operations, products, and systems architecture to support operational efficiency and change management.
- Self-reliant and proactive in problem-solving, with the ability to independently conduct root cause analysis and execute analytics projects, creatively finding solutions.
- Ability to navigate effectively in dynamic environments with evolving priorities and shifting workloads across complex products, applying a commercial and growth mindset to adapt to new business initiatives.
- Proficient in data analysis techniques, capable of interpreting and communicating insights to inform decision-making with senior stakeholders, while leveraging strong interpersonal skills for collaboration.
- Understand cybersecurity controls and anti-fraud strategies to protect information and systems, with familiarity in continuous improvement methodologies and design thinking techniques.
- Demonstrated proficiency in using automation technologies to optimize payments processing, with a proven track record in enhancing customer experience throughout the customer journey.
Preferred qualifications
- Knowledge of ISO or Swift message processing or management.
- Developing experience using AI-powered analytics, workflow automation, or intelligent process tools to drive efficiency gains, reduce manual effort, or improve accuracy in operational processes
Benefits and support
- Compensation and benefits are detailed in the job posting
About JPMorgan Chase
JPMorgan Chase & Co. is one of the oldest, largest, and most diversified financial services institutions in the world. Operating globally through the J.P. Morgan and Chase brands, the firm provides a comprehensive range of financial solutions including investment banking, consumer and commercial banking, transaction processing, and asset management. Serving millions of consumers and many of the world's most prominent corporate, institutional, and government clients, the company combines deep market expertise with extensive technological investments.
- Industry
- Banking
- Company size
- 320000+ employees
- Founded
- 1799
- Location
- New York, New York, USA
- Funding stage
- Public Company
Leadership
Chairman and Chief Executive Officer
Chief Financial Officer
Chief Operating Officer
Global Chief Information Officer
CEO, Asset & Wealth Management
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