Payment Lifecycle Associate I
JPMorgan Chase · Posted Oct 23
Global banking, investment, credit card, mortgage, and asset management services
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About the role
The Payments Operations team at JPMorgan Chase focuses on digital payments and payment processing across various products, ensuring smooth fund transfers and reconciliation. This role involves supervising staff, monitoring shift performance, optimizing capacity plans, and reviewing complex inquiries. It leverages automation, cybersecurity, anti-fraud awareness, and AI/ML to improve operational efficiency.
What you will do
- Provide overall supervision / leadership to the staff during their shift operating window.
- Monitor and report shift and site/ shift performance.
- Review staffing and volume trends to ensure the optimal capacity plan is in place.
- Foster information sharing so that continuity of data exists within the site and across the business.
- Develop an environment of continuous focus on quantifiable productivity and quality.
- Constant and regular review of processes and performance with focus on improving departmental competency / performance rating.
- Regular reviews of procedures assuring new processes are documented.
- Identify business knowledge gaps and ensure everyone has ownership of deliverables.
- Deva team that is responsive to dynamic organizational and operational changes.
- Foster and champion High Performance Culture where people are empowered to make decisions that affect their work/environment.
- Review complex and aging inquiries which require a higher level of technical expertise, the escalation of risk items and customer issues.
Skills used in this role
What the employer is looking for
- Masters Degree (e.g. CA, ICWA, MBA) with minimum 3 years of post-qualification experience in a similar environment; or Graduate with minimum 6 years of Financial Operations Processing/Investigations experience, including team management experience in a similar environment
- Experience and a good working knowledge of various aspects of International Payment Processing Operations & /or Investigations and Compensations function.
- Good Knowledge of SWIFT & international payment conventions & practices is a must.
- Good project management, and analytical skills.
- Good knowledge of MS Access, Excel, PowerPoint, and Word.
- Experience of working / partnering with Risk, Audit and Compliance to meet the overall organizational plans.
- Able to demonstrate Customer/Stakeholder focus by handling varied levels/ complexities of client contacts and issues
Preferred qualifications
- Prior Experience in Client and Third party banks investigations/Compensations for Multicurrency payments will be an added advantage
- Developing experience using AI-powered analytics, workflow automation, or intelligent process tools to drive efficiency gains, reduce manual effort, or improve accuracy in operational processes
Benefits and support
- Compensation and benefits are detailed in the job posting
About JPMorgan Chase
JPMorgan Chase & Co. is one of the oldest, largest, and most diversified financial services institutions in the world. Operating globally through the J.P. Morgan and Chase brands, the firm provides a comprehensive range of financial solutions including investment banking, consumer and commercial banking, transaction processing, and asset management. Serving millions of consumers and many of the world's most prominent corporate, institutional, and government clients, the company combines deep market expertise with extensive technological investments.
- Industry
- Banking
- Company size
- 320000+ employees
- Founded
- 1799
- Location
- New York, New York, USA
- Funding stage
- Public Company
Leadership
Chairman and Chief Executive Officer
Chief Financial Officer
Chief Operating Officer
Global Chief Information Officer
CEO, Asset & Wealth Management
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