Partner Programs & Analytics Manager
Rubrik · Posted Oct 12
Cloud data security, zero-trust backup, threat analytics, and cyber resilience services
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About the role
Rubrik (RBRK), the Security and AI Operations Company, operates at the intersection of data protection, cyber resilience, and enterprise AI acceleration through Rubrik Security Cloud and Rubrik Agent Cloud. Within the Global Channel Strategy and Operations Organization, this role acts as a bridge between business partners, internal stakeholders, and leadership to drive operational excellence. The Partner Programs & Analytics Manager will own partner onboarding, case resolution, program workflow analysis, AI-driven KPI reporting, certification reporting, and financial operations such as PO creation and fund distribution.
What you will do
- Strategic Workflow & Process Optimization: Responsible for case resolution for Partner Programs, uncover operational bottlenecks, and design proactive strategies to eliminate root-cause issues and reduce support volume working cross-functionally across Legal, Sales, Finance, and Product to secure rapid resolution.
- Content & Asset Operations Management: Oversee the lifecycle, governance, and distribution of internal enablement materials and partner-facing assets—ensuring documentation, program collateral, and operational resources are consistently updated, organized, and easily accessible where required.
- AI-Driven Data Analytics & Insights: Harness enterprise AI tools and analytical platforms to track key performance indicators (KPIs), perform root-cause analyses on case trends, and present actionable, data-backed recommendations directly to the Director, Partner Programs.
- Partner Lifecycle & Governance: Direct end-to-end New Partner Onboarding workflows, ensuring seamless implementation of regional approval matrices, legal contracts, and global governance protocols.
- Certification & Program Reporting: Establish and maintain real-time reporting architectures for Sales and Technical Certifications across the global ecosystem to measure partner capability and readiness.
- Financial & Operations Execution: Oversee Purchase Order (PO) creation, financial approvals, and fund distribution for Contra, Business Development Funds (BDF), and Market Development Funds (MDF) utilizing Coupa.
Skills used in this role
What the employer is looking for
- 5+ Years of Operations Experience: Proven track record in case management, partner operations, tier-2/3 support coordination, or business operations in a global setting.
- Demonstrated Resilience: A persistent, hands-on problem solver with a history of driving initiatives to completion despite obstacles, changing priorities, or tight timelines.
- Strategic & Analytical Mindset: Exceptional ability to audit existing processes, identify workflow inefficiencies, and implement scalable, data-backed solutions.
- Agility in High-Growth Environments: Strong flexibility and adaptability to pivot quickly, prioritize competing demand, and execute independently in a fast-paced environment.
- Technical Mastery: Advanced proficiency with CRM ticketing tools (Salesforce), enterprise procurement software (Coupa), and cloud collaboration platforms (Google Workspace).
- Modern AI & Technical Mastery: Practical, hands-on experience using generative AI tools and enterprise search platforms (e.g., Claude, Gemini, Glean) to optimize workflows, synthesize information, and accelerate problem-solving. Advanced proficiency with Salesforce, Coupa, and Google Workspace.
- Schedule Requirement: Ability to work full United States business hours (CST alignment) to support core global stakeholders.
- Education & Communication: Bachelor’s degree in Business, Finance, or a related field; exceptional written and verbal English communication skills.
Preferred qualifications
- 7+ years of specialized experience within Channel Programs, Channel Operations, or Partner Success in the SaaS or Cybersecurity sectors.
- Global experience managing cross-border channel operations and navigating international channel dynamics.
- Creative problem-solving capabilities with a history of innovating partner engagement models and program frameworks.
Benefits and support
- Compensation and benefits are detailed in the job posting
About Rubrik
Rubrik is a cloud-native cybersecurity and data resilience company that provides zero-trust data protection, threat monitoring, and automated enterprise recovery solutions. The company delivers a unified platform designed to safeguard hybrid and multi-cloud environments against ransomware and malicious cyber threats. By integrating AI-driven operations and risk analytics, Rubrik helps enterprises ensure business continuity and digital trust.
- Industry
- Cloud Computing
- Company size
- 3000-5000 employees
- Founded
- 2014
- Location
- Palo Alto, California, USA
- Funding stage
- Public Company
Funding
Public Company · $553M raised
- 2021-08-17Series FUndisclosed
- 2021-11-01Secondary Market$1.3M
Leadership
Co-Founder, CEO and Chairman
Co-Founder and CTO
Chief Financial Officer
Chief Product Officer
Recent coverage
Rubrik Newsroom
Rubrik Reports Fourth Quarter and Fiscal Year 2026 Financial Results2026-03-12
Help Net Security
Rubrik launches Autonomous Business Recovery to rebuild cloud applications after cyberattacks2026-06-10
Rubrik Newsroom
Rubrik Unveils the AI-Ready Unstructured Data Layer for Enterprise Data Intelligence Platforms2026-06-09
Insider Monkey
Rubrik (RBRK) Has Outperformed the Market in 2026. Is the Rally Sustainable?2026-10-05