Package Specialist-Salesforce Technical Operations
IBM · Posted Nov 5
Hybrid cloud, artificial intelligence, enterprise software, quantum computing, and IT consulting services
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About the role
IBM Consulting works with clients across industries on hybrid cloud and AI journeys, supported by IBM technology and Red Hat. As a Package Specialist for Salesforce Technical Operations, the role provides application support and management to ensure continued and synchronized functionality. It involves 24x7 application support coverage, platform upgrades, incident lifecycle management, code migration, and user administration tasks.
What you will do
- Application Monitoring and Support: Perform application monitoring for jobs and processes using direct access of logs and platform admin console or use of tools like AI Ops. Manage the incident lifecycle and own it until closure and satisfaction of originator.
- Code Migration and Management: Manage code migration across environments to ensure continued and synchronized functionality. Keep a record of configuration changes and schedule application updates.
- User Administration: Perform user administration tasks like creation, deletion, modification, profile updates, password resets, etc.
- Performance Maintenance: Ensure application performance to expected levels through proactive and preventive maintenance.
- Metrics and Reporting: Prepare and collate metrics of tasks, incidents, and environment change actions performed.
Skills used in this role
What the employer is looking for
- Salesforce Application Support: Experience with application monitoring using logs, platform admin console, and tools like AI Ops to identify and resolve issues.
- Code Migration and Management: Experience with managing code migration across environments, ensuring continued and synchronized functionality, and maintaining records of configuration changes.
- Incident Lifecycle Management: Experience with managing the incident lifecycle, owning incidents until closure, and ensuring originator satisfaction.
- User Administration: Experience with user administration tasks, including creation, deletion, modification, profile updates, and password resets.
- Platform Upgrade Implementation: Experience with implementing platform upgrades and performing regression testing to ensure smooth operations.
- Exposure to ITIL Framework: Familiarity with ITIL framework for incident, problem, and change management is beneficial for this role.
- Knowledge of Salesforce APIs: Understanding of Salesforce APIs and their usage in integration with other applications is advantageous.
- Familiarity with Agile Methodologies: Exposure to agile methodologies and version control systems can be helpful in managing code migration and deployment.
Benefits and support
- Compensation and benefits are detailed in the job posting
About IBM
International Business Machines Corporation (IBM) is a global technology and consulting company that provides hybrid cloud, artificial intelligence, and enterprise infrastructure solutions. Operating in over 175 countries, IBM helps businesses across industries modernize operations, secure data, and drive digital transformation through platforms like watsonx and Red Hat OpenShift. Founded over a century ago, the company remains a pioneer in high-performance computing, enterprise automation, and quantum technology.
- Industry
- Information Technology
- Company size
- 260,000+ employees
- Founded
- June 16, 1911
- Location
- Armonk, New York, USA
- Funding stage
- Public Company
Funding
Public Company · $3.5B raised
- ·Post Ipo Debt$150M
Leadership
Chairman, President and Chief Executive Officer
Senior Vice President and Chief Financial Officer
Senior Vice President, Software and Chief Commercial Officer
Senior Vice President, IBM Consulting
Senior Vice President, Marketing and Communications
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