Operations Support
American Express · Posted Oct 23
Banking, credit card, payment network, and travel services
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About the role
Global Commercial Services (GCS) serves business customers worldwide as the leading issuer of commercial cards globally, offering payment, working capital, supply chain financing, and digital cashflow solutions. The Client hierarchy COE partners with clients and internal teams such as Client Management, Implementation, Central Onboarding Team, and Technologies to deliver accurate, compliant data and digital product adoption. This role onboards program managers of global commercial clients, builds and maintains global reporting, and resolves client queries on the @work tool while supporting data quality and online data security.
What you will do
- Onboard clients to manage their programs digitally
- Build and maintain global reporting for corporate clients
- Provide consultation to Client Management, Onboarding, Program Administrators, etc. to maintaining online data security per enterprise policies
- Provide extraordinary customer issue resolution to queries relating to @work tool. (This requires customer centricity to understand each client need as each client has different reporting setup)
- Other Departmental and administrative work
Skills used in this role
What the employer is looking for
- Graduate with minimum 2 years of analytical experience in a client servicing environment
- Excellent communication skills both verbal and written
- Proven ability to learn new skills in a technical environment – basic technology background is an added advantage
- Strong flexibility/adaptability to manage multiple tasks within stringent time frames while working with minimal supervision
- A team player should possess the skills to work and support team members
- Good excel skills, ability to perform basic functions like- VLOOKUP, IF, etc.
- The incumbent should have a performance rating of G3L3 or better in the last review
- Should be flexible working in shift timings of 1:30PM to 9:30PM IST.
Preferred qualifications
- Data analysis and presentation
- Report/Dashboard creation and change management
- Technical troubleshooting experience
- Consulting on insights and recommendations
Benefits and support
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
About American Express
American Express Company is a globally recognized multinational financial services corporation specializing in payment cards, travel-related services, and network banking. Founded in 1850, the company provides charge and credit cards, expense management products, and merchant services to consumers, small businesses, and large corporations worldwide. It operates a proprietary payments network known for its premium customer engagement and lifestyle rewards programs.
- Industry
- Banking
- Company size
- 76800 employees
- Founded
- 1850-03-18
- Location
- New York City, New York, USA
- Funding stage
- Public Company
Leadership
Chairman and Chief Executive Officer
Chief Financial Officer
Chief Information Officer and Executive Vice President
Chief Colleague Experience Officer
Chief Marketing Officer
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