Operations Support
American Express · Posted Oct 12
Banking, credit card, payment network, and travel services
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About the role
The GPS Quality team at American Express ensures process compliance, quality reviews, and continuous improvement for Global Payment Services processes across EMEA & APAC, including the Japan market. This role performs daily quality reviews of operational transactions, coaches team members through quality insights, and partners with stakeholders to meet customer and business needs. It requires advanced English and business Japanese (minimum JLPT N3).
What you will do
- Perform daily quality reviews for GPS processes in the Americas region
- Ensure alignment with documented procedures and compliance standards
- Provide timely, clear, and constructive feedback to peers and business partners
- Communicate observations with empathy and a solution-oriented mindset
- Support calibration sessions and help strengthen team alignment
- Partner with leadership to support coaching, trend analysis, and process improvement
- Build strong relationships within the team and with cross-functional stakeholders
- Foster an environment where collaboration and adaptability are part of everyday work
- Take initiative to identify opportunities that enhance both quality and team dynamics
Skills used in this role
What the employer is looking for
- Language Requirements: Advanced level of English & Japanese Language JLPT N3
- The successful candidate needs to be an organized, energetic individual with well-developed communication skills.
- A high level of numeracy and analytical skills is required
- Attention to detail and ability to maintain a high level of accuracy whilst working under pressure is essential
- Ability to identify, gather and analyze complex information
- High level of customer focus with excellent problem-solving skills
- Ability to organize and manage deadlines, adapting your time to changing priorities in order to meet the needs of the department
- Ability to work as part of a team ensuring team goals are achieved
- Business Japanese, Speaking & Writing. Minimum JLPT N3
Benefits and support
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
About American Express
American Express Company is a globally recognized multinational financial services corporation specializing in payment cards, travel-related services, and network banking. Founded in 1850, the company provides charge and credit cards, expense management products, and merchant services to consumers, small businesses, and large corporations worldwide. It operates a proprietary payments network known for its premium customer engagement and lifestyle rewards programs.
- Industry
- Banking
- Company size
- 76800 employees
- Founded
- 1850-03-18
- Location
- New York City, New York, USA
- Funding stage
- Public Company
Leadership
Chairman and Chief Executive Officer
Chief Financial Officer
Chief Information Officer and Executive Vice President
Chief Colleague Experience Officer
Chief Marketing Officer
Recent coverage
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