Operations Support
American Express · Posted Sep 30
Banking, credit card, payment network, and travel services
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About the role
Global Commercial Services (GCS) serves millions of business customers worldwide and is the number one issuer of commercial cards globally, offering payment and cashflow tools ranging from traditional card products to working capital, supply chain financing, and digital solutions. The Client hierarchy COE focuses on understanding client needs, providing consultancy, and executing to deliver accurate and compliant data to global commercial clients, partnering with teams such as Client Management, Implementation, Central Onboarding, and Technologies. This role onboards program managers of global commercial clients, owns global reporting, resolves data-quality and @work tool issues, and drives digital product adoption with enhanced data capabilities.
What you will do
- Onboard clients to manage their programs digitally
- Build and maintain global reporting for corporate clients
- Provide consultation to Client Management, Onboarding, Program Administrators, etc. to maintaining online data security per enterprise policies
- Provide extraordinary customer issue resolution to queries relating to @work tool. (This requires customer centricity to understand each client need as each client has different reporting setup)
- Other Departmental and administrative work
Skills used in this role
What the employer is looking for
- Graduate with minimum 2 years of analytical experience in a client servicing environment
- Excellent communication skills both verbal and written
- Proven ability to learn new skills in a technical environment – basic technology background is an added advantage
- Strong flexibility/adaptability to manage multiple tasks within stringent time frames while working with minimal supervision
- A team player should possess the skills to work and support team members
- Good excel skills, ability to perform basic functions like- VLOOKUP, IF, etc.
- The incumbent should have a performance rating of G3L3 or better in the last review
- Set The Agenda: Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective
- Bring Others With You: Build the Best Team, Seek & Provide Coaching Feedback, Make Collaboration Essential
- Do It The Right Way: Communicate Frequently, Candidly & Clearly, Make Decisions Quickly & Effectively, Live the Blue Box Values, Great Leadership Demands Courage
Preferred qualifications
- Data analysis and presentation
- Report/Dashboard creation and change management
- Technical troubleshooting experience
- Consulting on insights and recommendations
Benefits and support
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
About American Express
American Express Company is a globally recognized multinational financial services corporation specializing in payment cards, travel-related services, and network banking. Founded in 1850, the company provides charge and credit cards, expense management products, and merchant services to consumers, small businesses, and large corporations worldwide. It operates a proprietary payments network known for its premium customer engagement and lifestyle rewards programs.
- Industry
- Banking
- Company size
- 76800 employees
- Founded
- 1850-03-18
- Location
- New York City, New York, USA
- Funding stage
- Public Company
Leadership
Chairman and Chief Executive Officer
Chief Financial Officer
Chief Information Officer and Executive Vice President
Chief Colleague Experience Officer
Chief Marketing Officer
Recent coverage
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