Operations Manager, Stripe Delivery Centre
Stripe · Posted Sep 17
Online payment processing, billing, and financial infrastructure services
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About the role
Stripe is a financial infrastructure platform for businesses, and the Stripe Delivery Center (SDC) strategy provides operational leverage and expands Stripe's portfolio of operational capabilities to support the scaled needs for external users and internal Stripe teams. Stripe is launching Stripe Delivery Centers as a new global team to design, implement and grow Stripe's operations for the next decade. In this role, you will recruit, manage, and develop a group of Operations Associates focused on user support, setting team goals, and using metrics to guide team performance.
What you will do
- Recruit, manage, coach, and develop a new team of in-office Operations Associates
- Drive strong operational delivery and process improvement helping to mitigate risk while balancing operational efficiency and user impact
- Identify gaps in current systems, policies and strategies, and recommend enhancements and process improvements to mitigate risks
- Build a great culture and ensure team members are happy, effective, and growing in their career
- Set clear goals and direction, and provide regular feedback on team members’ performance
- Be data-driven in your analysis of performance, and in your decision making
- Transmit and foster our values, serving as a beacon of Stripe’s user-centric philosophy and culture of transparency, empathy, inclusion, and empowerment
Skills used in this role
What the employer is looking for
- At least 8+ years experience leading operations support teams
- Experience working cross-functionally with multiple teams to deliver high impact initiatives
- Experience in delivering weekly and monthly business metrics and reporting
- Excellent written and verbal communication skills
- An ability to partner effectively with internal stakeholders
- Background of identifying and remediating quality gaps in team performance
- Passion for process improvement and innovation
- Ability to periodically work a weekend day for which you will receive a weekday off; the SDC operates during daytime hours with shifts from the morning through early evening
Preferred qualifications
- Experience in building and scaling new teams from zero
- Strong operational background including experience with new process launches and service delivery in a high growth technology company
Benefits and support
- Ability to periodically work a weekend day for which you will receive a weekday off
- The SDC operates during daytime hours with shifts from the morning through early evening
About Stripe
Stripe is a technology company that builds economic infrastructure for the internet, providing payment processing and financial services software for businesses of all sizes. Millions of companies use its suite of products to accept online and in-person payments, manage revenue, and run operations globally.
- Industry
- Payments
- Company size
- 10001+ employees
- Founded
- 2010
- Location
- South San Francisco, California, USA
- Funding stage
- Private Company
Funding
Private Company · $9.81B raised
- 2023-03-26Series I$6.5B
- 2023-04-01Grant$11.1M
- 2024-04-08Secondary Market$694M
Leadership
Co-Founder and CEO
Co-Founder and President
Chief Financial Officer
Chief Technology Officer
Recent coverage
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