Operations Manager
Nokia · Posted Oct 7
Mobile and fixed network infrastructure, IP routing, cloud, and telecommunications technology services
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About the role
As the Operations Manager, you will oversee account operations, serving as the single point of contact for customer teams in managing escalations and ensuring alignment with contractual SLA and KPIs. The role sits within large-scale managed services (MS) operations for telecom core technologies including IMS Core, SDM, IP and 2/3/4G/5G, Tx, Core and Cloud. You will lead service delivery teams to identify and drive continuous improvements, manage customer contracts, analyze operational risks, and build strong customer relationships.
What you will do
- Manage account operations as the primary contact for regional customer teams.
- Ensure adherence to contractual SLA, KPIs, and OLAs, while meeting performance targets.
- Lead internal and external escalations regarding incident, problem, and change management.
- Identify service issues and implement improvements through proactive governance.
- Oversee monthly KPI reporting and customer negotiation efforts.
- Facilitate service improvement initiatives across departments for optimized delivery.
- Build and maintain strong customer relationships, managing conflicts with a technical focus.
- Analyze operational risks and develop mitigation strategies in collaboration with stakeholders.
Skills used in this role
What the employer is looking for
- Graduate or Master's with 12 plus years of experience delivering services of large scale MS operations in key/lead role, preferred 5+ years in a customer facing role.
- Expertise in Core technologies, especially IMS Core, SDM, IP and across multiple technologies (e.g. 2/3/4G/5G, Tx, Core, Cloud, etc).
- Experience in cost management and service reporting.
- Fluency in English, both written and spoken.
- Proven track record of managing service delivery performance and contract commitments.
- Experience in business case development for network solutions
Preferred qualifications
- ITIL certification with expertise in Incident, Change, and Problem Management.
- Presentation and negotiation skills to engage effectively with stakeholders.
- Knowledge of preventative maintenance practices within the MS Blueprint Operating Model.
Benefits and support
- Compensation and benefits are detailed in the job posting
About Nokia
Nokia Corporation is a multinational telecommunications, information technology, and network equipment provider that delivers critical infrastructure solutions across mobile, fixed, and cloud networks. Known for its historical roots and ongoing global presence in connectivity, the company enables advanced network automation, AI-optimized data center infrastructure, and 5G/6G technology for communications service providers and enterprises worldwide.
- Industry
- Telecommunications
- Company size
- 78005 employees
- Founded
- 1865-05-12
- Location
- Espoo, Finland
- Funding stage
- Public Company
Leadership
President and Chief Executive Officer (CEO)
Chief Financial Officer
Chief Technology and AI Officer
President of Network Infrastructure
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