Operations Lead, Sellside Delivery
Google · Posted Nov 3
Search engine, cloud computing, software, hardware, and artificial intelligence services
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About the role
gTech Ads provides support, media, and technical services across Google's Ad and Publisher product stack, helping customers of all sizes get the most out of those products. The team partners with Sales, Product, and Engineering to build better solutions, tools, and services, ranging from bespoke support for large customers to scalable support for millions of customers worldwide. This Operations Lead role manages global Sellside operations, focusing on SLA adherence, resolution quality, follow-the-sun coverage, root-cause analysis, and data-driven resource allocation.
What you will do
- Manage global operations for Sellside, ensuring strict adherence to Service Level Agreements (SLAs), high-quality resolution metrics, and seamless follow-the-sun coverage.
- Identify day-to-day operational bottlenecks and implement proactive measures to stabilize delivery and optimize quality.
- Participate in detailed root-cause analysis for known operational roadblocks and support the deployment of preventative guardrails to mitigate recurring issues.
- Troubleshoot operational problems, recommend data-driven solution alternatives, and collaborate with cross-functional teams to execute project workflows.
- Analyze data and volume trends to support operational trade-offs and daily resource allocation decisions.
Skills used in this role
What the employer is looking for
- Bachelor's degree or equivalent practical experience.
- 5 years of experience building relationships with stakeholders or clients.
- 5 years of experience in a customer or client-facing role in a service delivery organization.
- 5 years of experience in identifying issues in processes and creating solutions, and working with cross-functional teams.
Preferred qualifications
- Experience in leading training functions.
- Experience assisting in or managing fast-moving technical incidents.
- Experience working with product/engineering or partner teams to improve human workflows through tooling improvements or automation.
- Proficiency in data analysis tools (SQL, dashboards) with a proven track record of using data to drive operational resource allocation and process improvement.
- Understanding of the online advertising landscape, programmatic ecosystems, or publisher monetization platforms.
Benefits and support
- Compensation and benefits are detailed in the job posting
About Google
Google LLC is an American multinational technology company focusing on artificial intelligence, online advertising, search engine technology, cloud computing, computer software, quantum computing, e-commerce, and consumer electronics. As a subsidiary of Alphabet Inc., it is widely recognized for services like Google Search, YouTube, Android, and the Gemini AI ecosystem.
- Industry
- Internet
- Company size
- 180000+ employees
- Founded
- 1998-09-04
- Location
- Mountain View, California, USA
- Funding stage
- Public Company
Funding
Public Company · $25M raised
- 1999-06-07Series A$25M
Leadership
Chief Executive Officer
Senior Vice President and Chief Financial Officer
Senior Vice President and Chief Business Officer
Chief Executive Officer, Google Cloud
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