Operations Engineer, Tech Foundations
Airbnb · Posted Oct 14
Short-term home rentals, boutique hotel bookings, travel experiences, and hosting services
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About the role
BizTech fosters culture and connection at Airbnb by providing reliable corporate tools, innovative products, and technical support for all teams. The Global Operations team within BizTech manages production services across Airbnb's corporate environment, delivering reliable operations through Observability, Incident Management, Core Operations, and AI-enabled automation. This Operations Engineer role applies AI to BizTech's operational health — using LLM-powered triage and intelligent automation to resolve tickets, speed up incident response, and build self-healing observability.
What you will do
- Manage the ticket queue prioritizing and resolving requests while identifying recurring categories to automate or deflect
- Participate in a rotating on-call and incident response schedule, including weekends, troubleshooting and documenting issues in real time
- Build and maintain monitoring dashboards (Tableau, Superset, Grafana) that track service health, availability, and data quality, flagging gaps as they emerge
- Use AI-assisted tools (e.g., Claude, Copilot) to speed up triage, root-cause analysis, scripting, and documentation — while knowing when a problem needs hands-on judgment instead
- Write and maintain code in general-purpose languages (Python, Go, JavaScript, TypeScript, Bash) to automate operational workflows
- Partner with global stakeholder teams to drive issues to resolution
Skills used in this role
What the employer is looking for
- 3+ years of experience with observability and metrics tooling (e.g., Prometheus, Grafana, Datadog, ElasticSearch)
- 3+ years working with data querying and pipelines (e.g., SQL, Airflow, Trino, SQS)
- Working knowledge of network fundamentals and hardware (e.g., Cisco, Palo Alto)
- Experience with Infrastructure as Code
- Hands-on experience with CI/CD and automation tooling (e.g., Jenkins, ArgoCD, GitHub Actions) across AWS, GCP, or Oracle Cloud
- Comfort working in ticket/workflow-driven environments using Jira and Confluence
- Experience supporting enterprise SaaS tools (e.g., Salesforce, Workday) and SSO/identity integration (e.g., Okta) is a plus
Benefits and support
- Compensation and benefits are detailed in the job posting
About Airbnb
Airbnb operates a premier global online marketplace that connects travelers with hosts offering unique lodging accommodations, boutique hotels, and curated experiences worldwide. The platform enables millions of people to monetize their spaces and discover authentic local travel experiences across more than 220 countries and regions. By blending community-driven hospitality with innovative AI-powered tools, Airbnb has redefined the modern travel and sharing economy.
- Industry
- Travel
- Company size
- 8000+ employees
- Founded
- 2008
- Location
- San Francisco, California, USA
- Funding stage
- Public Company
Funding
Public Company · $3.07B raised
- 2020-04-06Series E$1B
- 2020-04-01Private Equity$1B
- 2015-06-29Series D$1.5B
- 2014-04-16Series C$475M
- 2011-07-24Series B$112M
- 2010-11-01Series A$7.2M
- 2009-01-01Seed$600K
Leadership
Co-Founder and Chief Executive Officer
Co-Founder
Co-Founder and Chief Strategy Officer
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