Operations Buyer & Tactical Buyer
IBM · Posted Oct 9
Hybrid cloud, artificial intelligence, enterprise software, quantum computing, and IT consulting services
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About the role
IBM Finance & Operations is the backbone of IBM's transformation, driving efficiency, transparency, and smart decision-making across the business, with teams partnering across functions and geographies using data, technology, and process excellence. As a Procurement Operations Specialist within India Enterprise Operations, the role provides support for procurement applications and processes as well as accounts payable help requests, serving as a single point of contact for global procurement professionals and suppliers.
What you will do
- Provide Call Center Support: Respond to incoming calls and emails, handling help requests from IBM internal clients and suppliers, and providing high-quality standards of professional call handling.
- Resolve Problems and Answer Questions: Determine the root cause of system queries, provide solutions or escalate to Level 2 contact, and document problems and resolutions in a call log.
- Utilize Knowledge Database: Consult knowledge database for guidance in responding to client's questions, and apply knowledge of supported procurement applications to resolve issues.
- Document and Track Issues: Create a call log for every help request, ensuring accurate contact information and problem documentation.
- Provide Regular Feedback: Follow up with clients on the status of their tickets, providing timely updates and resolution.
Skills used in this role
What the employer is looking for
- Exposure to Procurement Tools: Familiarity with IBM procurement tools and processes, including procurement applications and accounts payable systems.
- Understanding of Organizational Structure: Knowledge of the organizational structure of global procurement, including roles and responsibilities.
- Experience Working with Call Centers: Exposure to call center operations, including professional call handling skills and protocols.
- Basic Problem-Solving Skills: Ability to determine the root cause of system queries and document problems and resolutions.
- Familiarity with Knowledge Databases: Exposure to knowledge databases and their application in resolving client queries.
- Designated Language Skills: Proficiency in designated language(s) to effectively communicate with global procurement professionals and suppliers.
- Software Specific Skills: Familiarity with software applications such as Excel to support procurement operations and data analysis.
- Coaching and Client Requirements: Knowledge of internal clients' requirements and coaching skills to provide personalized support and guidance.
Benefits and support
- Compensation and benefits are detailed in the job posting
About IBM
International Business Machines Corporation (IBM) is a global technology and consulting company that provides hybrid cloud, artificial intelligence, and enterprise infrastructure solutions. Operating in over 175 countries, IBM helps businesses across industries modernize operations, secure data, and drive digital transformation through platforms like watsonx and Red Hat OpenShift. Founded over a century ago, the company remains a pioneer in high-performance computing, enterprise automation, and quantum technology.
- Industry
- Information Technology
- Company size
- 260,000+ employees
- Founded
- June 16, 1911
- Location
- Armonk, New York, USA
- Funding stage
- Public Company
Funding
Public Company · $3.5B raised
- ·Post Ipo Debt$150M
Leadership
Chairman, President and Chief Executive Officer
Senior Vice President and Chief Financial Officer
Senior Vice President, Software and Chief Commercial Officer
Senior Vice President, IBM Consulting
Senior Vice President, Marketing and Communications
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