Onsite Service Engineer - AI Data Center
Dell Technologies · Posted Oct 13
Enterprise infrastructure, personal computers, servers, storage, and cloud technology solutions
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About the role
On-Site Service Engineers (OSEs) ensure the operational success of AI Server systems by providing expert hands-on maintenance, troubleshooting, and rapid recovery of Dell hardware and infrastructure solutions at customer locations. The team collaborates with cross-functional teams to develop recovery protocols, perform root cause analysis, and deliver preventive measures in high-impact enterprise environments. This role delivers on-site technical support, acts as a trusted technical advisor to customers, mentors team members, and manages operational duties such as inventory and spare parts control and service documentation.
What you will do
- Provide expert on-site technical support, maintenance, troubleshooting, and recovery for AI server infrastructure to ensure maximum system availability, performance, and compliance with operational standards.
- Partner with customers, engineering teams, technical leaders, and support organizations to resolve issues, perform root cause analysis, implement recovery plans, and drive continuous service improvements.
- Deliver exceptional customer experience by serving as a trusted technical advisor, communicating proactively, resolving issues efficiently, and providing guidance on emerging technologies and AI infrastructure solutions.
- Develop team capability through training, mentoring, knowledge sharing, technical documentation, and ongoing professional development to enhance operational excellence and problem resolution.
- Manage operational and administrative responsibilities including inventory and spare parts control, service documentation, audits, reporting, escalation management, and adherence to safety, quality, and process standards.
Skills used in this role
Benefits and support
- Compensation and benefits are detailed in the job posting
About Dell Technologies
Dell Technologies is a multinational technology company that develops, sells, repairs, and supports computers and related products and services. The company provides foundational infrastructure for enterprises, ranging from personal computers and servers to cutting-edge AI factories and cloud data solutions.
- Industry
- Hardware
- Company size
- 10001+ employees
- Founded
- 1984
- Location
- Round Rock, Texas, USA
- Funding stage
- Public Company
Leadership
Chairman and Chief Executive Officer
Vice Chairman and Chief Operating Officer
David Kennedy
Chief Financial Officer
John Roese
Global Chief Technology Officer & Chief AI Officer
Jennifer Saavedra
Chief Human Resources Officer
Recent coverage
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Forbes
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