Online Product Owner
Nokia · Posted Oct 8
Mobile and fixed network infrastructure, IP routing, cloud, and telecommunications technology services
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About the role
The role sits within Nokia's digital communication ecosystem, covering the Internet and Intranet web platforms that serve external audiences (customers, investors, partners) as well as internal collaboration and engagement across the organization. The work spans platform operations, governance, incident management, security and compliance alignment, vendor and stakeholder governance, and continuous service improvement, including modern web architectures, content platform evolution, and improved user engagement channels. This Online Product Owner will own the end-to-end lifecycle and operational excellence of these web and communication services in collaboration with Digital Channels teams, IT operations, SharePoint governance, security, compliance, and external vendors.
What you will do
- Own the end-to-end lifecycle, and operational excellence of Internet and Intranet Web Services and Maintain and update service scope, governance models, and operational documentation (service pages, SOPs, escalation paths).
- Ensure services evolve in line with business requirements and digital transformation initiatives (e.g. CMS modernization, intranet improvements) and Ensure clear ownership, accountability, and communication visibility aligned with Nokia’s Service Ownership model.
- Oversee monitoring of platform health, traffic, and performance, ensuring proactive issue detection and resolution and Coordinate deployment validation, updates, and release readiness for platform changes and enhancements, Support high-demand events and global communication peaks, ensuring consistent user experience.
- Lead incident and outage management across web and communication platforms, with strong focus on external website availability and Coordinate major incident bridges, ensuring rapid service restoration with internal teams and external partners.
- Drive root cause analysis and preventive actions to improve service stability, Ensure clear and timely stakeholder communication during incidents and post-incident reporting and Maintain runbooks, escalation processes, and 24/7 operational readiness.
- Ensure secure operation of all web platforms, including protection against external threats and misuse, Oversee compliance with data privacy and regulatory requirements (e.g. GDPR) for internet and intranet services and Align intranet services (SharePoint Communication sites) with enterprise governance policies, including ownership, access management, and information protection principles.
- Ensure appropriate usage governance and moderation models for Viva Engage and communication channels and Collaborate with security and compliance teams to ensure consistent application of policies across platforms, Act as the primary liaison for all stakeholders related to web and communication platforms.
- Lead regular service and vendor governance forums, ensuring SLA adherence and continuous improvement and Ensure clear service communication and transparency, including maintenance of IT service pages and guidance, Define and manage communication and support channels for platform-related queries and incidents.
- Support the adoption of digital communication channels, ensuring a positive and consistent user experience and Drive continuous service improvement across all web and communication platforms, and Contribute to the future roadmap, aligning with business, communication, and employee engagement strategies, Promote automation, monitoring improvements, and operational efficiency, aligned with Nokia’s service ownership model.
Skills used in this role
What the employer is looking for
- Bachelor’s degree in Information Technology, Computer Science, Digital Platforms, or related field with 8–12+ years of experience in IT service management, web platforms, or digital communication services within large enterprise environments.
- Strong experience with enterprise web platforms and CMS solutions (e.g. Contentstack, Drupal) and modern web architectures.
- Experience with SharePoint Online (Communication sites) and/or intranet platforms in an enterprise environment and Exposure to enterprise communication platforms such as Viva Engage and digital engagement solutions.
- Proven experience in incident management and high-availability operations, including coordination of critical outages.
- Good understanding of web architecture, APIs, content platforms, and CDN-based delivery models and Experience in vendor and partner management, including SLA governance and operational coordination.
- Strong knowledge of security, compliance, and performance best practices for internet-facing and collaboration platforms.
Preferred qualifications
- Excellent stakeholder management and communication skills, with ability to operate across global, cross-functional teams.
- Strong problem-solving and continuous improvement mindset, with focus on proactive and data-driven service management.
Benefits and support
- Compensation and benefits are detailed in the job posting
About Nokia
Nokia Corporation is a multinational telecommunications, information technology, and network equipment provider that delivers critical infrastructure solutions across mobile, fixed, and cloud networks. Known for its historical roots and ongoing global presence in connectivity, the company enables advanced network automation, AI-optimized data center infrastructure, and 5G/6G technology for communications service providers and enterprises worldwide.
- Industry
- Telecommunications
- Company size
- 78005 employees
- Founded
- 1865-05-12
- Location
- Espoo, Finland
- Funding stage
- Public Company
Leadership
President and Chief Executive Officer (CEO)
Chief Financial Officer
Chief Technology and AI Officer
President of Network Infrastructure
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