MS Specialist OSS
Nokia · Posted Oct 7
Mobile and fixed network infrastructure, IP routing, cloud, and telecommunications technology services
Get a personal compatibility score
Add a resume for personal matches
About the role
The role provides second-level support for Operations Support Systems (OSS) servers used in telecom networks, including MantaRay, NSP, ARC, SON, HP EMS, ZTS, NCP and NCOM. It covers deeper technical troubleshooting, complex incident management, system administration, and coordination with L3 teams and vendors to ensure network performance, stability, and service continuity. The engineer will also handle OpenShift cluster administration and automation/scripting to improve operational efficiency.
What you will do
- Perform advanced troubleshooting, root cause analysis, and resolution of complex incidents related to OSS servers (MantaRay, NSP, ARC, SON, HP EMS, ZTS).
- Handle escalations from L1 and ensure end-to-end incident closure according to SLA.
- Manage and administer OSS server environments including configuration, patching, upgrades, and performance tuning.
- Monitor system health, alarms, logs, and automate routine operational tasks for efficiency.
- Collaborate with L3 support teams, vendors, and cross-functional teams for problem resolution and service improvements.
- Maintain documentation including incident records, change management logs, and operational procedures.
- Execute backup, disaster recovery, and failover procedures ensuring data integrity and availability.
- Support integration, commissioning, and administration of OSS network elements and tools.
- Support ITIL-based processes including incident, problem, change, and configuration management.
- Create and update service requests, change requests, and maintain ticketing system accuracy.
- Assist in automation and scripting tasks (Shell, Python, Ansible) to enhance operational efficiency
- Provide L2 support and administration for OpenShift environments, including cluster monitoring, troubleshooting, and maintenance.
Skills used in this role
What the employer is looking for
- Bachelor’s degree or Diploma in Computer Science, Information Technology, Electronics, or related field.
- Typically, 7-10 years of experience in OSS operations or telecom network support.
- Strong knowledge of OSS systems in telecom, especially MantaRay, NSP, ARC, SON, HP EMS, NCOM, NCP and ZTS platforms.
- Proficient in Linux OS (CentOS, RHEL, etc.) administration and troubleshooting.
- Experience in server and network monitoring tools, fault management, and alarm handling.
- Good scripting skills in Shell, Python or similar automation tools
- Good knowledge and hands-on experience with OpenShift and Kubernetes environments.
Preferred qualifications
- Relevant professional certifications are an advantage.
- RHCSA and OpenShift/Kubernetes Certificate will be added advantage.
- Strong analytical and problem-solving skills with attention to detail.
- Good communication skills for clear interaction with technical teams and stakeholders.
- Experience with ticketing systems, ITIL processes, and incident management workflows.
- Ability to work in shifts and handle critical escalations under pressure.
Benefits and support
- Compensation and benefits are detailed in the job posting
About Nokia
Nokia Corporation is a multinational telecommunications, information technology, and network equipment provider that delivers critical infrastructure solutions across mobile, fixed, and cloud networks. Known for its historical roots and ongoing global presence in connectivity, the company enables advanced network automation, AI-optimized data center infrastructure, and 5G/6G technology for communications service providers and enterprises worldwide.
- Industry
- Telecommunications
- Company size
- 78005 employees
- Founded
- 1865-05-12
- Location
- Espoo, Finland
- Funding stage
- Public Company
Leadership
President and Chief Executive Officer (CEO)
Chief Financial Officer
Chief Technology and AI Officer
President of Network Infrastructure
Recent coverage
Seeking Alpha
Nokia CEO: Data centers could be built '2x faster' without supply bottlenecks2026-10-06
Nokia Newsroom
Nokia accelerates AI-RAN adoption as global operators embrace AI-native network evolution on NVIDIA platforms2026-09-01
Quartz
Nokia accelerates network automation through agentic, unified data foundation with Microsoft2026-09-01