Mfg Process Ops Assoc Leader
PepsiCo · Posted Oct 21
Global food, snack, and beverage manufacturing, marketing, and distribution services
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About the role
The role sits with supply chain operations and IT support teams at PepsiCo, focusing on IDOC message processing across Master Data, Order to Cash, Sales & Distribution, and other supply chain processes. It involves monitoring and resolving IDOC failures, driving process improvements and automation with SAP, Power BI, Power Query, Excel, and Winshuttle, and maintaining operational dashboards and reporting. The position also acts as an escalation point, supports UAT and governance activities, and helps ensure SLA adherence and business continuity.
What you will do
- Work closely with Business Units, field users, and IT support teams to understand operational requirements and deliver efficient and innovative solutions to support supply chain processes.
- Monitor and manage high volumes of IDOC transactions, ensuring timely resolution of failures within defined SLAs while minimizing operational disruptions.
- Act as a key coordination point between Business and IT teams for resolving complex system issues related to SAP Master Data, OTC processes, and Sales & Distribution transactions.
- Drive process improvements and automation initiatives to reduce manual work and enhance operational efficiency using tools such as Power BI, Power Query, Excel automation, and Winshuttle.
- Design and maintain operational dashboards to monitor process performance, track incidents, and provide real-time visibility to stakeholders.
- Lead root cause analysis discussions for recurring IDOC failures and collaborate with IT teams to implement permanent solutions rather than temporary fixes.
- Manage and execute Winshuttle scripts to automate PID document posting and settlement processes, ensuring accuracy and timeliness.
- Monitor operational dashboards and reporting systems to ensure smooth process flow and proactive issue identification.
- Act as a Single Point of Contact (SPOC) for business escalations, supporting urgent operational queries from Business Units and stakeholders.
- Support User Acceptance Testing (UAT) for system changes, automation tools, and new functionality implementations within supply chain systems.
- Develop and deliver process documentation, SOPs, and training materials to support knowledge transfer and operational standardization.
- Coordinate team activities and provide operational guidance, ensuring effective collaboration and seamless shift handovers.
- Ensure clear communication between teams during operational transitions, maintaining continuity of critical supply chain activities.
- Identify opportunities for innovation and process optimization, contributing ideas that improve productivity, reduce turnaround time (TAT), and enhance reporting transparency.
- Support governance, compliance, and audit readiness activities by maintaining process documentation and operational records.
- Ensure proactive monitoring and resolution of incidents affecting supply chain operations, minimizing business impact.
- Maintain strong collaboration with cross-functional teams including Planning, Supply Chain, IT, and Business stakeholders to support operational goals.
Skills used in this role
What the employer is looking for
- Strong knowledge of SAP systems including SAP ECC / SAP S4 HANA and IDOC processing
- Experience in Supply Chain processes including Order Management, Master Data, and OTC flows
- Strong working knowledge of Excel, Power Query, Power BI, VBA automation, and reporting tools
- Hands-on experience with automation tools such as Winshuttle for transaction automation
- Ability to manage high transaction volumes and ensure SLA adherence
- Strong stakeholder management and cross-functional collaboration skills
- Ability to communicate technical and operational issues clearly to both business and IT teams
- Experience in process optimization, automation initiatives, and operational efficiency improvements
- Leadership capabilities including team coordination, knowledge sharing, and operational guidance
- Strong documentation and process governance skills
- Ability to manage multiple priorities while maintaining high accuracy and quality standards
- Proactive mindset with a focus on innovation and continuous improvement
Benefits and support
- Compensation and benefits are detailed in the job posting
About PepsiCo
PepsiCo is a global food and beverage leader with a portfolio spanning iconic brands such as Pepsi-Cola, Frito-Lay, Gatorade, Quaker, and Tropicana. The company manufactures, markets, and distributes a wide range of convenient foods and beverages enjoyed by consumers across more than 200 countries. Guided by its strategic transformation framework, PepsiCo focuses on sustainable growth, operational modernization, and portfolio innovation.
- Industry
- Food & Beverages
- Company size
- 10001+ employees
- Founded
- 1965
- Location
- Purchase, New York, USA
- Funding stage
- Public Company
Leadership
Chairman and Chief Executive Officer
Steve Schmitt
Executive Vice President and Chief Financial Officer
Chief Executive Officer, PepsiCo North America
Executive Vice President, Global Chief Commercial Officer and Corporate Affairs
Becky Schmitt
Executive Vice President, Chief People Officer
Recent coverage
Food Dive
PepsiCo shutters Tennessee bottling plant amid soda slump2026-10-20
Yahoo Finance
PepsiCo Beats Q3 Revenue Estimates as Operating Margins Expand2026-10-08
Reuters
PepsiCo Lowers Profit Growth Estimates and Announces Cost Cuts2026-10-11