Manager, Workforce Planning
DoorDash India · Posted Oct 8
Software development, engineering support, and technology services for a global local commerce platform
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About the role
DoorDash's Workforce Management team ensures the right people are in the right place at the right time so customers, merchants, and delivery partners get help as quickly and reliably as possible, managing workforce capacity planning, scheduling, and real-time operations for a large global network of in-house and outsourced support centers. As Manager, Workforce Planning, this role leads a team of Workforce Planners, Schedulers, and Real Time Analysts (typically 5-7 direct reports), owning workforce planning and performance across an integrated scope spanning in-house and outsourced/vendor sites. The role flexes across an audience-facing track bridging a line of business with the Workforce Management function and a technical track supervising planners who build forecasts and schedules, with a focus on capacity model accuracy and planning tools.
What you will do
- Manage and develop a team of Workforce Planners, Schedulers, and Real Time Analysts (typically 5-7 direct reports), setting clear priorities and holding the team accountable to results
- Own capacity plans and scheduling coverage across an integrated scope spanning in-house and outsourced/vendor sites
- Own KPI performance — service level, occupancy, over/under staffing, and quality — and lead root-cause analysis and recovery planning when performance slips
- Anticipate staffing risks and deviations before they affect service, and put proactive mitigation plans in place
- Lead goal-setting for your area and track progress, translating results into clear updates for leadership
- Partner cross-functionally to align staffing supply with evolving business priorities, and drive process and efficiency improvements
- Communicate performance, blockers, and root causes clearly to leadership while maintaining strong cross-functional relationships
- Act as the primary bridge between your assigned line of business and the Workforce Management function
- Translate business goals into capacity plans and performance reporting that keep service levels on track
- Manage outsourced/vendor relationships tied to your audience, holding partners accountable to staffing commitments and service level targets
- Build trust and influence with business stakeholders, surfacing trade-offs and risks clearly and proactively
- Directly supervise the team of planners building forecasts and schedules for all in-house and outsourced sites
- Own the technical accuracy of capacity models, forecasting methodology, and underlying assumptions
- Ensure planning tools and systems are used to their full potential, and lead improvements to the models, templates, and tools themselves
- Translate high-level goals into precise, data-driven staffing blueprints the broader team can execute against
Skills used in this role
What the employer is looking for
- You have 5-7 years of experience in workforce management, capacity planning, or operations, including experience leading or directly managing a team
- You're fluent in workforce management fundamentals: capacity planning, forecasting, scheduling, shrinkage, and occupancy
- You bring strong analytical rigor and are comfortable with data tools such as SQL, Excel, and Tableau
- You have a track record of driving measurable performance improvements across cross-functional teams
- You're a confident, clear communicator, able to influence and align stakeholders across functions and levels
- You thrive in fast-paced, ambiguous environments and enjoy solving complex problems
- You're a people leader at heart — skilled at coaching and developing others while staying close to the work
- You have a Bachelor's degree or equivalent practical experience
- You have experience managing outsourced/vendor relationships, including staffing commitments and service level accountability
- You're a skilled business partner, comfortable owning KPI outcomes and communicating trade-offs to stakeholders outside of WFM
- You bring hands-on experience with workforce management software (e.g., NICE, Verint, Genesys, or Aspect) and forecasting/capacity modeling methodology
- You've improved planning tools, models, or templates, and enjoy going deep on the technical mechanics behind a capacity plan
Benefits and support
- Compensation and benefits are detailed in the job posting
About DoorDash India
DoorDash Technologies India Private Limited acts as an Indian subsidiary and engineering/technology hub for DoorDash, Inc., supporting its global local commerce and delivery platform operations. The entity operates primarily as a corporate and technical setup in India rather than a consumer-facing delivery marketplace. It provides core technological backing, research, and software development services to the parent company.
- Industry
- Software & IT Services
- Company size
- 50-100 employees
- Founded
- 2020-01-23
- Location
- Pune, Maharashtra, India
- Funding stage
- Public Company
Funding
Public Company · $2.5B raised
- 2020-06-18Series H$400M
Recent coverage
The Hindu
DoorDash Opens First India Office in Hyderabad, Plans to Scale Workforce to 3,0002026-09-30
Analytics India Magazine
DoorDash Opens First India Hub in Hyderabad, Plans to Scale Team to 3,0002026-09-30
Times of India
DoorDash Makes a Dash for Hyd with First India GCC Hub with Plans to Hire 3,000 Over Next 2 Years2026-09-30