Manager - Website
The Indian Hotels Company Limited (IHCL) · Posted Nov 2
Hotels, resorts, luxury palaces, wellness retreats, and in-flight catering services
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About the role
The role sits within IHCL's Marketing function and oversees the performance, content, SEO, user experience, and analytics of the brand's website. It focuses on growing organic traffic, improving UX, maintaining technical site health, and driving conversions across digital touchpoints. The Website Product Manager leads the website growth roadmap and collaborates with product design, technology, hotel teams, and vendors.
What you will do
- Overseeing end-to-end website management, ensuring seamless performance, uptime, and technical health.
- Managing website content, including copy, images, landing pages, blogs, and brand assets for consistency and optimization.
- Leading UI/UX improvements to enhance user journeys, conversion rates, navigation flow and overall usability.
- Conducting regular website audits (performance, SEO health, CRO, accessibility) and implementing corrective actions.
- Driving SEO strategy (technical SEO, on-page, off-page, schema, site speed, crawlability, keyword strategy, etc.) to grow organic visibility.
- Monitoring analytics, KPIs and user behavior insights across all digital assets (web & mobile)
- Collaborating with product design, technology, hotel teams, and vendors to ensure smooth execution of enhancements.
- Ensuring the website aligns with brand strategy, supports campaigns, and continuously improves conversion funnels.
- Plan and execute the website growth roadmap, including enhancements, new features, CRO tests and redesign initiatives.
- Establish performance metrics, dashboards and reporting frameworks using analytics tools.
- Conduct user journey analysis to reduce drop-offs and increase engagement & conversions.
- Lead content planning for the website, ensuring relevancy, freshness, and SEO alignment.
- Oversee website launches for new properties/campaigns, ensuring complete digital footprint.
- Own SEO performance, including keyword planning, tracking, link strategy, structured data, and search reporting.
- Manage web analytics tagging & implementation across platforms in coordination with tech teams.
- Ensure all website updates are timely, error-free and aligned with brand guidelines.
Skills used in this role
What the employer is looking for
- MBA + Certified Digital Marketing Courses
- 6+ years of experience
- Expertise: Digital + SEO + Website + Technology
- Domain Knowledge: Digital
- Experience in website management, SEO, analytics, UI/UX and digital content
- Firsthand experience with CMS systems, SEO tools (Search Console, SEMrush, Ahrefs), Web Analytics (GA4), and testing platforms
- Knowledge of website performance metrics, CRO methodologies, tagging & tracking
- Understanding of digital marketing ecosystem and how the website integrates with campaigns
- Self-driven, initiative-taking, able to manage multiple projects in a fast-paced and evolving digital environment
- Strong analytical and problem-solving abilities
- Excellent communication, stakeholder management, and time management skills
- Language Required: English
Benefits and support
- Compensation and benefits are detailed in the job posting
About The Indian Hotels Company Limited (IHCL)
The Indian Hotels Company Limited (IHCL) is an Indian multinational hospitality company that manages a broad portfolio of hotels, resorts, jungle safaris, palaces, spas, and in-flight catering services. Founded by Jamsetji Tata in 1902 and part of the Tata Group, IHCL operates iconic brands such as Taj, SeleQtions, Vivanta, and Ginger. With properties spanning multiple continents and countries, it is South Asia's largest hospitality enterprise anchored by its flagship property, The Taj Mahal Palace in Mumbai.
- Industry
- Hospitality
- Company size
- 10001+ employees
- Founded
- 1902
- Location
- Mumbai, Maharashtra, India
- Funding stage
- Public Company
Funding
Public Company
Leadership
Natarajan Chandrasekaran
Chairman
Puneet Chhatwal
Managing Director & Chief Executive Officer
Ankur Dalwani
Executive Vice President & Chief Financial Officer
Recent coverage
The Economic Times
IHCL Q2 Results: Tata Group-owned hotel chain's net profit jumps to Rs 380 crore2026-10-21
IHCL Pressroom
IHCL to expand brandscape under Accelerate 2030 strategy targeting 700+ hotels2026-10-21