Manager, Vendor Management, Retail Business Services (RBS)
Amazon · Posted Nov 5
E-commerce, cloud computing, online advertising, and digital streaming services
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About the role
Retail Business Services (RBS) supports Amazon's retail and seller ecosystem. The Manager, Vendor Management leads an account management organization for EU VSP, responsible for team growth and development. This role oversees 8-10 direct reports and drives business strategies such as selection expansion, merchandising, brand positioning, catalog quality, and vendor portfolio profitability.
What you will do
- Contribute to goal setting for your team to align with organizational goals.
- Contribute to business strategy development and identify the correct input metrics that drive growth and improve the end customer experience, in collaboration with cross-functional teams and other Amazon programs.
- Possess the ability to manage and deliver against complex goals where strategy is not defined. Able to make trade-offs between short term selling partner needs and longer term strategic investment.
- Leverage GenAI to improve productivity of the team.
- Implement and track metrics to record the success and quality of your team’s sellers. Use these metrics to guide your work and uncover hidden areas of opportunity.
- Build and cultivate relationships with sellers in your team’s portfolio along with internal stakeholders; be a trusted advisor and a business advocate.
- Monitor seller satisfaction survey results to investigate both positive and negative feedback trends. Establish improvement plans and manage expectations with Account Managers as appropriate.
- Use customer feedback, market growth trends, and analyze key metrics to contribute to strategic development of features and programs that accelerate growth and improve selling partners` experience working with Amazon. Spot areas of unnecessary process or inefficiencies and work to simplify.
- Identify, optimize, and scale improvements that can benefit a large set of customers, e.g. driving efficiencies through tools and processes, simplifying SOPs, etc., working across multiple organizations. Develop mechanisms to create accountability.
- Manage a team of managers and ICs
- Act as a thought leader in defining success criteria and understand business needs of sellers in an ever-changing business environment. Contribute to strategic plans and documents for the organization.
- Partner with external teams including Category Management, Finance, Tax, Global Account Management, and Central Support teams to align programs and initiatives to drive growth.
- Manage recruiting and hiring efforts across direct team and broader organization. Coach, mentor, and develop your team.
Skills used in this role
What the employer is looking for
- 3+ years of team management experience
- 5+ years of account management, project or program management or buying experience
- Bachelor's degree
- Experience with vendor negotiations, pricing and promotion or inventory management
- Experience driving internal cross-team collaboration
- Experience at a senior level in the fashion industry ideally in an e-commerce, retail, key account management or consulting role
- Experience using data to influence business decisions
- Experience driving direction and alignment with cross-functional teams
Benefits and support
- Compensation and benefits are detailed in the job posting
About Amazon
Amazon.com, Inc. is a multinational technology conglomerate focusing on e-commerce, cloud computing, online advertising, digital streaming, and artificial intelligence. Recognized as one of the world's most valuable brands, it operates the largest internet retail marketplace globally alongside its prominent cloud platform, Amazon Web Services (AWS).
- Industry
- E-Commerce
- Company size
- 1576000+ employees
- Founded
- 1994-07-05
- Location
- Seattle, Washington, USA
- Funding stage
- Public Company
Funding
Public Company · $8M raised
- 2013-03-22Post Ipo Debt$200M
Leadership
President and Chief Executive Officer
Founder and Executive Chair
Senior Vice President and Chief Financial Officer
Matt Garman
CEO, Amazon Web Services
CEO, Worldwide Amazon Stores
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