Manager- US Payroll
IBM · Posted Oct 13
Hybrid cloud, artificial intelligence, enterprise software, quantum computing, and IT consulting services
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About the role
IBM Enterprise Operations is seeking an experienced Payroll Delivery Manager to lead large-scale US Payroll operations for enterprise clients, managing payroll delivery, compliance, taxation, and year-end activities within a global delivery model. The role combines deep US payroll domain work — weekly, bi-weekly and off-cycle processing, multi-state tax compliance, W-2 and audit readiness — with people leadership of a team of 10–15+ payroll practitioners. The manager also owns client and stakeholder relationships, payroll governance and controls, and drives process improvement and transformation initiatives, working US shift hours from Bangalore.
What you will do
- Lead end-to-end US Payroll operations for large enterprise clients.
- Manage payroll processing across weekly, bi-weekly, and off-cycle payroll runs.
- Ensure payroll accuracy, timeliness, compliance, and adherence to service level commitments.
- Drive payroll governance, operational controls, and risk management practices.
- Manage payroll escalations and complex payroll issues through resolution.
- Lead year-end payroll activities including W-2 processing, corrections, amendments, and compliance reporting.
- Oversee payroll reconciliations and audit readiness activities.
- Maintain deep understanding of US Federal, State, and Local payroll tax regulations.
- Manage employee and employer tax processes.
- Ensure compliance with wage and hour regulations, tax requirements, garnishments, and payroll reporting obligations.
- Partner with internal and external stakeholders to address tax and compliance-related issues.
- Lead and develop a team of 10–15+ payroll practitioners.
- Drive performance management, coaching, mentoring, and capability development.
- Build a culture of accountability, quality, and operational excellence.
- Support workforce planning, hiring, onboarding, and resource management activities.
- Serve as a key point of contact for client payroll stakeholders.
- Lead operational reviews, governance discussions, and issue resolution meetings.
- Build trusted relationships with client teams and internal leadership.
- Provide insights and recommendations to improve payroll performance and efficiency.
- Identify opportunities for process improvements, automation, and operational efficiencies.
- Support payroll transformation initiatives and system enhancements.
- Drive continuous improvement and best practice adoption across payroll operations.
- Lead payroll teams through periods of operational change, growth, and stabilization.
Skills used in this role
What the employer is looking for
- 10+ years of end-to-end US Payroll experience.
- Experience managing payroll operations for 10,000+ employees.
- Experience processing payroll across multiple US states, including complex jurisdictions such as California, New York, and Hawaii.
- Strong expertise in: Weekly Payroll Processing, Bi-Weekly Payroll Processing, Off-Cycle Payroll Processing, US Payroll Compliance, Payroll Controls and Reconciliations, Payroll Audits, Payroll Reporting
- Deep understanding of: Federal Payroll Taxes, State Payroll Taxes, Local Payroll Taxes, Employee Taxation, Employer Taxation
- Experience with: W-2 Processing, W-2 Corrections, Year-End Payroll Activities, Tax Adjustments and Amendments, US Garnishments
- Hands-on operational experience with one or more of the following: Workday Payroll, SAP SuccessFactors Payroll, ADP Payroll Platforms
- Workday EIBs
- Pre-Payroll Reporting
- Post-Payroll Reporting
- Payroll Data Validation and Reconciliation
- Minimum 5 years of people leadership experience.
- Proven experience managing teams of 10–15+ payroll professionals.
- Experience managing delivery in a Global Delivery Model environment.
- Strong stakeholder management and client-facing experience.
- Experience supporting Fortune 500 organizations.
- Experience in payroll transformation or payroll modernization programs.
- Experience leading payroll operations through periods of rapid growth, organizational change, or operational stabilization.
- Knowledge of payroll automation and process optimization practices.
- Prior experience within IBM, ADP, Alight, Accenture, Cognizant, Capgemini, Genpact, Infosys, TCS, Wipro, Concentrix, Sutherland, or similar large-scale payroll delivery organizations.
- Strong critical thinking and decision-making skills.
- Ability to manage complex payroll operations with minimal oversight.
- Exceptional attention to detail and risk management mindset.
- Strong communication and executive stakeholder management skills.
- Proven ability to lead teams in high-accountability environments.
- Ability to balance operational delivery, people leadership, and client satisfaction.
- Strong ownership mindset and bias toward action.
- Do not possess end-to-end US Payroll experience.
- Have experience limited to India Payroll or non-US payroll operations.
- Lack multi-state US Payroll experience.
- Have not managed payroll teams.
- Are unable to relocate to Bangalore.
- Are unable to work US shift hours (7:00 PM – 4:00 AM IST).
Benefits and support
- Compensation and benefits are detailed in the job posting
About IBM
International Business Machines Corporation (IBM) is a global technology and consulting company that provides hybrid cloud, artificial intelligence, and enterprise infrastructure solutions. Operating in over 175 countries, IBM helps businesses across industries modernize operations, secure data, and drive digital transformation through platforms like watsonx and Red Hat OpenShift. Founded over a century ago, the company remains a pioneer in high-performance computing, enterprise automation, and quantum technology.
- Industry
- Information Technology
- Company size
- 260,000+ employees
- Founded
- June 16, 1911
- Location
- Armonk, New York, USA
- Funding stage
- Public Company
Funding
Public Company · $3.5B raised
- ·Post Ipo Debt$150M
Leadership
Chairman, President and Chief Executive Officer
Senior Vice President and Chief Financial Officer
Senior Vice President, Software and Chief Commercial Officer
Senior Vice President, IBM Consulting
Senior Vice President, Marketing and Communications
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