Manager, Technical Services
Everpure · Posted Oct 8
Enterprise data storage and management platform for apps, analytics, and AI
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About the role
Everpure (NYSE: P) is a data platform company spanning hyperscalers, AI labs, the AI hardware supply chain, and data platform providers, with fiscal 2026 revenue of $3.7 billion. The Technical Services organization delivers 24x7 front-line support for global enterprise customers across their storage environments. This role will build, mentor, and scale the Bangalore front-line engineering team, partner with Engineering, Product Management, and Global Support to modernize support workflows, and lead critical customer escalations.
What you will do
- Scale and Develop Engineering Talent: Lead, coach, and empower a high-performing technical support team through tailored career pathing, rigorous performance management, and continuous technical upskilling.
- Optimize 24x7 Operational Performance: Establish scalable operational workflows, shift schedules, and process improvements across the 24x7 array monitoring function to elevate resolution speed and service quality KPIs.
- Orchestrate Cross-Functional Escalations: Serve as the escalation leader for critical customer issues, coordinating seamlessly with Engineering, Product Management, and Customer Success to deliver swift technical solutions.
- Drive Strategic Quality Initiatives: Translate customer telemetry and operational insights into actionable documentation, proactive monitoring enhancements, and product improvement recommendations.
Skills used in this role
What the employer is looking for
- Engineering People Leadership: Proven ability to recruit, grow, and inspire technical support or service delivery teams within high-growth, fast-paced technology organizations.
- Incident Management & Technical Aptitude: Expertise in triaging complex hardware and enterprise software issues, paired with functional knowledge of enterprise operating systems (such as Linux, VMware, or Windows) and IT service management principles.
- Operational Excellence & Agility: Strong track record of implementing process improvements, managing flexible 24x7 shift operations, and participating in leadership on-call rotations to maintain continuous service availability.
- Cross-Functional Collaboration & Communication: Exceptional stakeholder management skills with the ability to navigate complex escalations and align business units around customer success.
- Location: We are primarily an in-office environment and therefore, you will be expected to work from the Bangalore office in compliance with Pure’s policies, unless you are on PTO, or work travel, or other approved leave.
Benefits and support
- flexible time off
- wellness resources
- company-sponsored team events
About Everpure
Everpure is an enterprise data storage and management company that unifies all data with an enterprise data cloud, making it easy to manage and get AI-ready fast. Formerly known as Pure Storage, the company delivers an industry-leading, ever-evolving storage and data management platform.
- Industry
- Data Storage
- Company size
- 6000+ employees
- Founded
- 2009
- Location
- Santa Clara, California, USA
- Funding stage
- Public Company
Funding
Public Company · $470M raised
- 2013-08-29Series E$150M
- 2014-04-23Series F$225M
Leadership
Chairman and CEO
Rob Lee
Chief Technology Officer
Dan FitzSimons
Chief Revenue Officer
Recent coverage
PRNewswire
Everpure's Expanding Business Model Fuels New Long-Term OutlookSeptember 23, 2026
PRNewswire
Everpure to Join the S&P 500September 8, 2026
Computer Weekly
Everpure Channel Boss Encouraging Partners to Seize AI-Fuelled OpportunitiesOctober 1, 2026