Manager, Product Design: AI Products
New Relic · Posted Sep 21
Cloud-based application performance monitoring, telemetry analytics, and intelligent observability services
Bangalore, IndiaFull-timeOnsiteLead/Staff8+ years₹60.0L–₹1.0Cr yearly100+ applicants
SaaSCloudTech & DevOpsArtificial Intelligence & Machine LearningBig DataBusiness/Productivity SoftwareGrowth Stage
Full time
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About the role
New Relic is a global observability platform company that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. The Bengaluru design team is at the center of AI products, working across autonomous incident response, intelligence and platform layers, and AIOps. This role manages a small team of designers to build trust in AI systems through design, addressing challenges like making autonomous systems legible and designing human-in-the-loop handoffs.
What you will do
- Manage and develop your designers — run consistent 1:1s including regular career development conversations, give direct and specific feedback, set clear expectations for each person, and invest in their growth. Build a team culture where people feel they belong and different perspectives are welcome. You'll represent your team in calibration conversations and advocate for their work and careers within the broader design org.
- Own design quality across AI Products — review work critically, raise problems before they reach partners, and make sure the team is solving the right problems at the right level of craft. For these products, that means consistently asking: does this design make the system legible? Does it earn trust or just assert it?
- Keep the user's perspective in the conversation — design managers at New Relic are the voice of the user in product and engineering discussions. For AI products, that means bringing user research and real-world usage patterns into roadmap conversations, and pushing back when a feature optimizes for the AI's capability rather than the user's understanding of it.
- Partner with PM and Engineering — work with your product and engineering counterparts as a peer. Hold the design perspective, push back when the direction needs it, and communicate design's value in terms the business tracks: adoption, incident resolution time, customer retention.
- Keep the team focused and on track — manage incoming work, maintain visibility into what's in flight, help the team balance competing priorities, and set clear expectations with PM and Engineering partners about what's possible and when.
- Help your team design for AI well — bring a genuine point of view on AI interaction design: trust, transparency, human-in-the-loop moments, designing for systems that act before the user asks. Use AI tools actively in your own workflow — Figma AI, Claude, Gemini, and others — and help your team develop theirs for faster prototyping, better research synthesis, and exploring directions that would take weeks with traditional tools.
- Contribute IC design work when the work calls for it — you're an experienced designer, and these products are complex enough that there will be moments where the team needs your hands on a problem. Roll up your sleeves when it's the right call; delegate when it isn't.
- Hire well — contribute to recruiting when the team has open roles. Use each hire to bring in diverse perspectives and backgrounds, and build the kind of team where different viewpoints make the work better.
- Connect Bengaluru to the rest of the design org — bridge your team to design, product, and engineering partners in the US and Spain. Apply New Relic's design standards and practices locally, and make sure your team isn't developing in isolation from the broader design org direction.
Skills used in this role
FigmaClaudeGeminiVS CodeClaude Code
What the employer is looking for
- 8+ years of product design experience, with meaningful time on technically complex B2B or enterprise software — products with real technical users and high stakes in production
- 2–4 years of direct people management — you've run 1:1s, given honest performance feedback, and developed designers at different career stages
- Genuine curiosity about AI product design — ideally you're already working in this space. You have a developing point of view on trust, transparency, and human-in-the-loop design, and you can evaluate whether a design makes an autonomous system legible and trustworthy. You're not afraid to roll up your sleeves and contribute design work on problems where the answers aren't settled
- Experience working in ambiguity — defining problems and shipping to learn, not waiting for a complete brief before starting
- Experience working across time zones — comfortable with async communication and able to build real working relationships with partners you won't always see in person
- A clear design point of view and the confidence to use it — you can evaluate work, give specific feedback, and hold a position with a PM or engineering partner who pushes back
- Strong written and verbal communication in English — this is a distributed org and clear communication is how work stays connected across it
- Comfort working in code-adjacent tools — the AI products team works actively in Claude Code and VS Code, and you'll need to be able to engage with the work and evaluate it at that level
- A portfolio showing your design process and how you reason through hard problems — not just finished screens, but how you think and what tradeoffs you made
Preferred qualifications
- Hands-on experience designing AI-native products — agentic workflows, autonomous systems, AI confidence visualization, human-in-the-loop flows, or building user trust in AI-generated outputs
- Experience with observability, incident response, or developer-facing infr...
Benefits and support
- Compensation and benefits are detailed in the job posting
About New Relic
New Relic is an intelligent observability company that provides a cloud-based platform for monitoring, debugging, and optimizing software applications and infrastructure. Its platform helps developers, engineers, and enterprise leaders track real-time telemetry data to reduce system downtime and accelerate incident resolution. Formerly a publicly traded company, New Relic was acquired by private equity firms Francisco Partners and TPG in late 2023.
- Industry
- SaaS
- Company size
- 2500-5000 employees
- Founded
- 2008
- Location
- San Francisco, California, USA
- Funding stage
- Private Equity-Backed
Funding
Private Equity-Backed · $6.88B raised
Francisco PartnersTPG Inc.BenchmarkInsight PartnersT. Rowe Price
- 2023-11-09Private Equity Buyout$6.5B
Leadership
AW
Ashan Willy
Chief Executive Officer
AA
Ashish Agarwal
Chief Financial Officer
LN
Lauren Nemeth
Chief Revenue Officer
BE
Brian Emerson
Chief Product Officer
KW
Katrina Wong
Chief Marketing Officer
Recent coverage
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New Relic Appoints AI-Forward Technology Veteran Wendi Sturgis to its Board of Directors2026-03-24