Manager - Product Application Engineer - L1 Technical Support (South Zone)
Schneider Electric · Posted Sep 28
Energy management, automation, software, and sustainability solutions
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About the role
The South Zone industrial automation team provides pre-sales and application support for products including Variable Frequency Drives (VFDs), Soft Starters, PLCs, HMIs, and industrial communication solutions. The L1 Technical Support Engineer serves as the first level of technical expertise for channel partners, sales teams, and customers across the South Zone. The role covers technical compliance evaluation, product selection and sizing guidance, channel training, escalation management, and application development support for automation systems.
What you will do
- Provide technical compliance evaluation against customer specifications and tender requirements.
- Support product selection and sizing for automation solutions.
- Review customer inquiries, specifications, BOQs, and application requirements.
- Prepare technical comparisons against competitor offerings.
- Conduct product demonstrations and proof-of-concept presentations.
- Assist sales and channel partners in preparing technically compliant proposals.
- Support technical discussions with consultants, OEMs, system integrators, EPCs, and end users.
- Conduct regular product and application training programs for: Authorized Channel Partners System Integrators Sales Teams Application Engineers
- Develop training materials, presentations, and application notes.
- Organize hands-on workshops and demonstration sessions.
- Drive technical competency enhancement programs across the region.
- Ensure channels remain updated on new product launches and feature enhancements.
- Act as first-line technical support for complex application issues.
- Coordinate with service teams to resolve chronic and recurring field problems.
- Analyze root causes of technical issues and recommend corrective actions.
- Support troubleshooting of: VFD applications Soft Starter applications PLC/HMI systems Industrial communication networks SCADA systems
- Interface with product management teams for unresolved cases.
- Maintain records of technical cases, solutions, and learnings.
- Support channel partners and system integrators in application development.
- Assist in software configuration, commissioning logic, and application programming.
- Support proof-of-concept testing and validation.
- Share best practices and application know-how with customers and channels.
Skills used in this role
What the employer is looking for
- BE / B.Tech or Diploma in Electrical, Electronics, Instrumentation, Mechatronics, or Industrial Automation.
- Min 2 to 6 years of experience in Industrial Automation, Drives, Motion Control, PLC, or related fields.
- Experience supporting OEMs, System Integrators, EPCs, or Industrial End Users preferred.
- VFDs and Soft Starters
- PLC Programming
- HMI/SCADA Systems
- Industrial Ethernet & Fieldbus Communication
- Motor Control Applications
- Industrial Networks
- Application Engineering
- Electrical Drawings & Schematics
- Automation System Troubleshooting
- Strong analytical and problem-solving skills
- Customer-oriented approach
- Effective presentation and training skills
- Good communication and interpersonal skills
- Ability to work independently and manage multiple priorities
- Technical documentation and report writing
- Team collaboration and stakeholder management
Preferred qualifications
- Water & Wastewater
- HVAC
- Material Handling
- Process Industries
- Food & Beverage
- Metals & Mining
- Cement
- General Manufacturing
Benefits and support
- Grow your technical expertise through training, certifications, and hands-on experience
About Schneider Electric
Schneider Electric is a global leader in digital automation and energy management, driving efficiency and sustainability for homes, buildings, data centers, infrastructure, and industries. Combining world-leading energy technologies, real-time automation, software, and services, the company helps customers turn operational ideas into a more resilient and sustainable future.
- Industry
- Energy Management
- Company size
- 10001+ employees
- Founded
- 1836
- Location
- Rueil-Malmaison, France
- Funding stage
- Public Company
Leadership
Chief Executive Officer
Nathan Fast
Chief Financial Officer
Charise Le
Chief Human Resources Officer
Esther Finidori
Chief Sustainability Officer
Peter Weckesser
Chief Digital Officer
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