Manager-Operational Risk Management
American Express · Posted Nov 4
Banking, credit card, payment network, and travel services
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About the role
The Global Risk & Compliance Organization (GRC) is an independent risk management function at American Express responsible for ensuring the company operates in a safe, sound, and fully compliant manner with applicable regulatory expectations. The role sits within GRC Control Management and Transformation, focused on control testing, executive reporting, data and AI-enabled solutions, process standardization, and continuous improvement. The Manager will collaborate across Risk, Compliance, Audit, and business teams to strengthen the control environment and support risk and control management decisions.
What you will do
- Coordinate and support control testing activities across multiple GRC stakeholders, including tracking testing execution, results, and remediation efforts.
- Develop executive reporting, dashboards, and presentations that clearly communicate control performance, risk trends, program status, and actionable recommendations.
- Perform data validation, quality assurance, and analysis of control management data to identify key trends, risks, insights, and opportunities for improvement.
- Review Regulatory Change Management (RCM) to ensure appropriate stakeholder is assigned, updates are made, and effective challenge of RCM closures.
- Support regular status updates and communicate progress, findings, and risks to key stakeholders and leadership teams.
- Support ad-hoc requests in the Global Risk & Compliance space related to privacy, data, regulatory matters, compliance, etc.
- Partner with Risk, Compliance, Audit, and business teams to streamline processes, improve governance, and identify opportunities to leverage AI, automation, and analytics to enhance control management activities.
Skills used in this role
What the employer is looking for
- 5+ Years experience in Operational Risk, Governance, Risk, Compliance (GRC), Controls Management, Internal Audit, or a related discipline.
- Bachelor’s degree in Business, Finance, Accounting, Risk Management, Information Systems, or related field; advanced degrees (e.g., MBA, MSc).
- Experience working in financial services at a large, global bank.
- Strong project management and organizational skills, with experience tracking deliverables, managing timelines, coordinating across multiple stakeholders, and driving initiatives to completion.
- Proficiency in data analytics, including data validation, trend analysis, reporting, and translating data into actionable business insights.
- Strong analytical, communication, and presentation skills with the ability to translate complex information into executive-level insights.
Preferred qualifications
- Experience with control testing, risk and control reporting, data analysis, and stakeholder management.
- Working knowledge of operational risk and controls, including risk identification and assessment, control design and effectiveness, issue management, and control testing practices.
- Experience driving transformational change across the enterprise.
- Knowledge of AI, automation, process improvement methodologies, or continuous improvement initiatives.
Benefits and support
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
About American Express
American Express Company is a globally recognized multinational financial services corporation specializing in payment cards, travel-related services, and network banking. Founded in 1850, the company provides charge and credit cards, expense management products, and merchant services to consumers, small businesses, and large corporations worldwide. It operates a proprietary payments network known for its premium customer engagement and lifestyle rewards programs.
- Industry
- Banking
- Company size
- 76800 employees
- Founded
- 1850-03-18
- Location
- New York City, New York, USA
- Funding stage
- Public Company
Leadership
Chairman and Chief Executive Officer
Chief Financial Officer
Chief Information Officer and Executive Vice President
Chief Colleague Experience Officer
Chief Marketing Officer
Recent coverage
Investing.com
AmEx lifts 2026 profit forecast, plans to cut 5% of workforce2026-10-23
Associated Press
American Express profits rise; company plans to cut workforce by 5%, or about 3,500 employees2026-10-24
MarketScreener
American Express raises 2026 profit forecast as affluent customers keep spending2026-10-23
GuruFocus
American Express Co (AXP) Q3 2026 Earnings Call Highlights: Record $20.1 Billion Revenue2026-10-24