Manager, Knowledge Management
LinkedIn · Posted Oct 12
Professional networking, job search, recruiting, online learning, and B2B marketing services
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About the role
The Knowledge Management Solutions (KMS) team at LinkedIn creates and delivers self-service content for LinkedIn’s members, customers, and employees, producing instructional, procedural, and technical content through traditional and AI-powered methods. This content powers external help centers, virtual chat assistants, and in-product experiences, as well as internal enterprise search systems and CRMs. The Manager, Knowledge Management Solutions is a people-leader role that owns content strategy and authoring, manages a team of Content Strategists, and drives the transition to AEM Guides and expanded AI-driven content creation and self-service experiences.
What you will do
- Hire, manage, and develop a mid-size team that may span across multiple areas of expertise and/or locations
- Partner and work closely with peer managers and cross-functional groups to connect strategy to vision and align team goals, priorities, and roadmap to business needs
- Build subject matter expertise for designated line of business(es) and lead the content strategy and content creation efforts that enable us to deliver clear and relevant information to our members and customers for that business
- Leverage insights and analytics to guide your team to optimize content performance and lead experimentation to continuously improve outcomes and content quality
- Partner with internal and external teams to evolve our content systems at scale, combining structured content, automation, reuse, and AI-assisted workflows across content development and delivery
- Own intake, prioritization, and capacity planning across team initiatives
- Lead organizational change by evolving team skills and processes to meet emerging needs
- Inspire, motivate, and develop productive, effective, high morale teams
- Coach and mentor team members to support consistent growth and development of employees’ careers
- Model LinkedIn’s culture and values and actively participate in developing a healthy team culture
Skills used in this role
What the employer is looking for
- Bachelor’s degree in Journalism, English, Computer Science, or equivalent working experience
- 8+ years in one or more of the following areas: content strategy, knowledge management, content management, content operations, or technical writing
- 5+ years of experience in working with enterprise content management systems, Adobe Experience Manager (AEM) Guides preferred
- 5+ years of experience in DITA, structured writing, content reuse, and topic-based authoring
- 5+ years of demonstrated sound analytical, organizational, and project management skills
- 3+ years in a leadership role, including experience managing, coaching, and developing team members
Preferred qualifications
- Experience in the content creation and validation process for GAI/AI conversational interfaces and familiarity with prompt engineering principles
- Demonstrated knowledge of AI-powered content development processes and tooling
- Knowledge of content governance frameworks and editorial standards
- Experience in forecasting and capacity planning leveraging business data
- Strong interpersonal skills, including the ability to build authentic business partnerships across multiple locations and effectively deal with escalations
- Ability to flex and adapt to changing business needs and processes of a fast-paced work environment
- Ability to manage multiple projects and priorities, make strong decisions based on LinkedIn values and culture, and demonstrate consistent follow-up.
- Expertise in managing cross-functional projects and collaborating with technical and business teams
- Experience in stakeholder management and executive communication
- Experience defining and tracking performance metrics with strong analytical skills
- Experience using data and insights to improve content quality, performance, or operational outcomes
- Proficiency in Jira and Confluence
- Strong understanding of the content development lifecycle across authoring, publishing, localization, and delivery, including metadata models and information architecture
Benefits and support
- Compensation and benefits are detailed in the job posting
About LinkedIn
LinkedIn is the world's largest professional network, connecting over a billion users globally to create economic opportunity. Owned by Microsoft, the platform provides tools for job searching, professional networking, B2B marketing, sales intelligence, and online learning. Through its data graph, it bridges the gap between global talent and enterprise organizations.
- Industry
- Professional Network
- Company size
- 10001+ employees
- Founded
- 2003-05-05
- Location
- Sunnyvale, California, USA
- Funding stage
- Public Company
Funding
Public Company · $103.5M raised
- 2003-11-01Seed$4.7M
- 2004-08-01Series A$10M
- 2007-01-15Series B$53M
- 2008-06-01Series C$22.7M
- 2014-05-15Post Ipo Debt$500M
Leadership
Chief Executive Officer
EVP of LinkedIn and Microsoft Office
President of Platforms and Digital Work
Senior Vice President & Chief Financial Officer
Senior Vice President & Chief Business Officer
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