Manager II, Project Management
Schneider Electric · Posted Oct 12
Energy management, automation, software, and sustainability solutions
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About the role
Schneider Electric's Field Services organization delivers on-site service execution to customers, using internal Field Services Representatives as well as third-party subcontractors and Channel Partners. This Field Services Subcontractors Manager role owns the end-to-end subcontractor lifecycle (consider, select, enable, monitor, evaluate) and is the key point of contact between Schneider Electric and its subcontractors and partners. The manager works with Procurement, Channel Marketing, Safety and Quality leaders on service delivery strategy, safety and cybersecurity compliance, resource planning, audits and the P&L contribution of subcontracted work in the country.
What you will do
- Participate with Field Services VP and Operations Director to Country Service Delivery Strategy definition, based on Make or Buy policies from Lines of Business, which define service activities to be delivered by internal Field Services Representatives, external Subcontractors or Partners. It must be reviewed periodically, at least once per year.
- Contribute to the selection and Request for Quotation of new Subcontractors with Schneider Procurement leader, defining a win-win relationship with those selected ones, sharing the program guide.
- Contribute to the selection of new Partners who will perform services, with the Channel Marketing program leader.
- Get Service Agreement signed between the subcontractors and Schneider Procurement leader in the country, according to local regulations.
- Accountable for subcontractors and Partners Safety and Cybersecurity compliance with Schneider requirements throughout the life of agreement.
- Define clearly the Service ordering and invoicing processes between Schneider Electric and Subcontractors, as well as the Supply-Chain for products and spare parts.
- Assess competency gaps and manage training needs of technicians employed by certified Subcontractors and Partners, updating FSR Competency Management tool accordingly.
- Ensure efficient and effective planning of the services delivered by Subcontractors to customers, then their execution (safety first, customer satisfaction, quality and efficiency following Schneider procedures), managing escalation through Issue to Prevention process (I2P).
- Coordinate the communication between Subcontractors and different Schneider teams when required.
- Measure and challenge Subcontractors services performances, then drive continuous improvement with them defining appropriate actions. Ensure regular audits, like for safety compliance.
- Participate to the yearly review between Procurement and Subcontractors, providing forecasted resource plan.
- Accountable for additional revenue and margin to country P&L thanks to subcontractors, as defined by yearly Business Plan
- Accountable for customer satisfaction when service delivery thru subcontractor
- Encourage detection of Leads Generations by subcontractors
- Ensure Install Base tracking and accuracy by certified subcontractors.
- Support licenses renewal for Subcontractors and Partners, based on valid Service Agreement.
Skills used in this role
What the employer is looking for
- Normally requires minimum 4-year degree in Business Administration (or related curriculum) and minimum 5+ year experience in people management (Subcontractor coordination, channel or vendor will be a plus).
- Knowledge on Services operations.
- Ability to build trust, engage cross functional teams, manage conflicts and create win-win relationship.
- Safety champion, customer centric culture and excellent communication skills to complete the profile.
- Planning resources capability, considering country services strategy and business evolution
- Ability to build performance dashboard and improvement plan
- Good interpersonal communication and relationship with others
- Ability to understand P&L and financial stakes basics.
- Technical knowledges on Schneider products.
- Ability to build intercompany win-win relationship.
- Certified Subcontractor and Partner proactive competency management
- Customer focus
- Support subcontractor rationalization and cost optimization with procurement team.
Benefits and support
- Compensation and benefits are detailed in the job posting
About Schneider Electric
Schneider Electric is a global leader in digital automation and energy management, driving efficiency and sustainability for homes, buildings, data centers, infrastructure, and industries. Combining world-leading energy technologies, real-time automation, software, and services, the company helps customers turn operational ideas into a more resilient and sustainable future.
- Industry
- Energy Management
- Company size
- 10001+ employees
- Founded
- 1836
- Location
- Rueil-Malmaison, France
- Funding stage
- Public Company
Leadership
Chief Executive Officer
Nathan Fast
Chief Financial Officer
Charise Le
Chief Human Resources Officer
Esther Finidori
Chief Sustainability Officer
Peter Weckesser
Chief Digital Officer
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