Manager-Financial Systems
American Express · Posted Oct 8
Banking, credit card, payment network, and travel services
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About the role
The Regulatory Reporting Quality Assurance (RRQA) team provides governance and oversight of American Express's regulatory reporting processes, identifying risks and control improvement opportunities through process and controls testing, validation of reported data against regulatory instructions, and detailed testing of underlying data quality. The team increasingly relies on continuous monitoring, advanced analytics, and emerging technologies including GenAI, working closely with Regulatory Report owners, Technology, and Data Governance. This Manager role sits in the RRQA Analytics & Insights team, leading the identification, prioritization, design, and implementation of analytics that strengthen the QA program while coaching team members and shaping the team's analytics strategy.
What you will do
- Identify and prioritize regulatory reporting risk and control areas where analytics can enhance QA effectiveness, improve testing coverage, and advance overall program maturity.
- Partner with QA leadership and business stakeholders to translate strategic priorities, business risks, controls, and data into a prioritized analytics roadmap and actionable requirements.
- Lead the design and development of complex analytics while providing technical guidance and oversight for analytics developed by team members.
- Drive the delivery of analytics that generate impactful, forward-looking insights and enable more proactive, risk-based quality assurance.
- Establish and promote analytics best practices, development standards, documentation, and governance to ensure solutions are scalable, sustainable, and well controlled.
- Evaluate the effectiveness and business impact of analytics initiatives, identifying opportunities to enhance testing efficiency, automate manual activities, and strengthen QA outcomes.
- Assess and incorporate emerging technologies, advanced analytics techniques, and GenAI capabilities to continuously evolve the team's analytical capabilities and drive innovation.
- Build strong partnerships with regulatory reporting, technology, data governance, service management, and other stakeholders to influence priorities, facilitate data access, and promote adoption of analytics solutions.
- Lead, coach, and develop team members by fostering analytical thinking, technical capabilities, and a culture of continuous learning and innovation.
Skills used in this role
What the employer is looking for
- 3+ years of relevant experience in quality assurance, audit, risk management, technology, and/or data analytics within financial services
- Experience applying data analytics to support quality assurance, audit, risk management, and/or financial services.
- Hands-on experience with data visualization and business intelligence tools (e.g., Tableau, Power BI, or similar).
- Ability to translate business objectives, risks, controls, and processes into analytical requirements and actionable insights.
- Experience partnering with business and technology stakeholders to understand requirements and deliver data-driven solutions.
- Strong analytical and problem-solving skills, with the ability to break down complex issues and recommend practical, actionable solutions.
- Strong written and verbal communication skills, including the ability to clearly communicate analytical findings and complex quantitative information to a variety of audiences.
- Proficiency in Microsoft Excel and PowerPoint.
- Bachelor’s degree in a quantitative or other relevant field (e.g., Analytics, Finance, Accounting, Statistics, Engineering, Computer Science, Information Systems).
Preferred qualifications
- 5+ years of relevant experience in quality assurance, audit, risk management, technology, and/or data analytics within financial services.
- 3+ years of hands-on experience designing, developing, and implementing analytics that support quality assurance, audit, risk management, regulatory reporting, or other financial services functions.
- Experience with programming and data querying languages such as SQL, Python, or similar.
- Experience developing scalable analytics, dashboards, automated reporting, and/or continuous monitoring solutions.
- Familiarity with emerging technologies (e.g., GenAI) and their application to data analytics, quality assurance, and risk management.
- Demonstrated ability to identify analytical opportunities, manage multiple priorities, and deliver high-impact solutions in a dynamic, evolving environment.
- Experience leading analytics initiatives or cross-functional projects, including coordinating stakeholders and developing team members.
- Advanced degree in a quantitative or related field
- Relevant professional certifications (e.g., CPA, CIA, CISA, CAP, or analytics/technology-focused equivalents)
Benefits and support
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
About American Express
American Express Company is a globally recognized multinational financial services corporation specializing in payment cards, travel-related services, and network banking. Founded in 1850, the company provides charge and credit cards, expense management products, and merchant services to consumers, small businesses, and large corporations worldwide. It operates a proprietary payments network known for its premium customer engagement and lifestyle rewards programs.
- Industry
- Banking
- Company size
- 76800 employees
- Founded
- 1850-03-18
- Location
- New York City, New York, USA
- Funding stage
- Public Company
Leadership
Chairman and Chief Executive Officer
Chief Financial Officer
Chief Information Officer and Executive Vice President
Chief Colleague Experience Officer
Chief Marketing Officer
Recent coverage
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