
Manager Financial Operations
Roku · Posted Oct 19
TV streaming platform, hardware devices, operating system, and digital advertising services
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About the role
Roku is a TV streaming platform company, and this role sits within the Revenue Infrastructure function as the execution arm of the Financial Systems & Controls pillar supporting Commerce Platform financial integrity. The team handles financial close operations, multi-partner reconciliation, data pipeline governance, and operational reporting across commerce, payments, and subscription workflows. The Manager, Financial Operations leads a team of Financial Operations Analysts and partners with Revenue Accounting, Treasury, Platform Engineering, and Payment Operations on close, reconciliation, controls, audit, and automation.
What you will do
- Oversee and review the team's end-to-end month-end and quarter-end financial close for Commerce Platform revenue, liabilities, and partner payables — own the close calendar, priorities, and on-time completion
- Direct and review the team's execution and validation of automated journal entries across revenue recognition, deferred revenue, chargebacks, and partner settlements; ensure posting failures are investigated and resolved
- Partner with Revenue Accounting and Treasury to resolve close blockers, inter-company settlements, and timing differences; represent the team in US / PST close reviews
- Ensure the team maintains close checklists, run books, and process documentation, and that SOX evidence packages are complete and audit-ready
- Oversee the team's daily and monthly multi-partner reconciliation workflows across authorization-to-settlement, settlement-to-payout, and bank reconciliation
- Review, triage, and prioritize reconciliation breaks, exceptions, and discrepancies; ensure the team resolves them within SLAs
- Monitor exception aging trackers and drive resolution, escalating to payment processors, banks, and internal teams as needed
- Guide root-cause investigation on recurring breaks; review the team's findings and approve process fixes for implementation
- Oversee partner onboarding into reconciliation workflows against readiness criteria and acceptance standards
- Direct the team's build and maintenance of operational dashboards (Looker / Tableau) tracking reconciliation status, exception rates, close timelines, and pipeline health; review them for accuracy
- Review and present weekly and monthly operational status reports to leadership — exception aging, SLA performance, pipeline uptime
- Direct ad-hoc analytical support for financial investigations, partner disputes, and settlement discrepancy research; review outputs before they reach stakeholders
- Ensure the team executes SOX control activities for owned financial workflows; review control steps, evidence, and test results
- Oversee preparation and delivery of audit evidence packages for internal and external audit requests within required timelines; act as the primary point of contact
- Review day-to-day processes for control gaps and operational risks; escalate for framework-level decisions
- Ensure standard operating procedures (SOPs) with clear RACI ownership are maintained for all operational workflows
- Set clear expectations and allocate daily workload across reconciliation, close, data operations, and reporting; follow up and track every deliverable to closure
- Review and quality-check the team's deliverables (reconciliations, journals, dashboards, reports) before release — hold the bar on accuracy, timeliness, and documentation
- Drive skill development in SQL, Python, financial analysis, and reconciliation methodologies; conduct regular one-on-ones and career development conversations
- Run daily connects / standups with the India team, plan and track work, remove blockers, and ensure operational continuity during US business hours
- Proactively identify manual, repetitive, or error-prone areas and direct the team to build automation (Python scripts, Airflow DAGs, SQL procedures) that reduces toil
- Champion AI adoption within the team — leverage AI tools to accelerate development, surface patterns in data, and improve productivity
- Define and track monthly KPIs and performance metrics for the team — throughput, error rates, SLA adherence, and automation coverage
- Foster an analytical, data-driven mindset — encourage hypothesis-driven investigation, evidence-based decisions, and connecting the dots across workflows
- Build a culture of documentation and knowledge sharing — ensure processes are organized, repeatable, and not dependent on any single individual
Skills used in this role
What the employer is looking for
- Bachelor's degree in Commerce, Finance, Accounting, Computer Science, or a quantitative field
- 7+ years in Financial Operations, Revenue Operations, Reconciliation, or Commerce / Payments, including 3+ years directly managing analyst teams (ideally distributed / offshore teams supporting US-based stakeholders)
- Strong working proficiency in SQL (window functions, CTEs, complex joins across large datasets) — enough to review and guide the team's analytical work
- Familiarity with Python for data automation and scripting — enough to review and guide the automation the team builds
- Experience with data warehouse platforms (such as Snowflake), ETL/orchestration tools (Airflow, dbt), and BI tools (Looker, Tableau)
- Experience operating in high-volume commerce, payments, or subscription environments with multi-currency, multi-partner complexity
- Strong analytical mindset with the ability to investigate discrepancies, perform root-cause analysis, and drive resolution
- Detail-oriented with high standards for accuracy, timeliness, and documentation
- Demonstrated ability to identify automation opportunities and implement solutions that reduce manual effort by measurable margins
- Experience using AI/ML tools or LLMs to enhance operational workflows, data analysis, or code generation
- Proven people-management track record — leading, mentoring, and developing analyst teams; allocating work, reviewing output, following up to closure, and getting results through others
- Strong decision-making skills with the ability to balance speed, accuracy, and risk in a fast-paced operational environment
- Demonstrated ability to work across time zones and partner effectively with US-based stakeholders
- Effective communication skills — ability to explain complex financial/data issues clearly to both technical and non-technical audiences
- Experience in streaming, media, ecommerce, or digital subscription businesses is a plus
- Experience with payment settlement operations across multiple processors (such as Adyen, PayPal, Braintree) is a plus
- Familiarity with financial controls frameworks (SOX, SOC2) and audit processes is a plus
- Experience building automated reconciliation solutions or financial data pipelines from scratch is a plus
- Experience with Git/GitLab version control for SQL/Python code management is a plus
- Experience with Jupyter Notebooks for financial analysis and data exploration is a plus
Benefits and support
- Our comprehensive benefits include global access to mental health and financial wellness support and resources.
- Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension).
- Employees are supported in taking time off, in accordance with local leave policies and other personal needs to support their evolving work and life needs.
About Roku
Roku pioneered television streaming and provides the leading TV streaming platform built on the proprietary Roku OS. The company connects consumers to entertainment, allows publishers to build and monetize audiences, and offers advertisers powerful tools to engage viewers across streaming devices and smart TVs.
- Industry
- Consumer Electronics
- Company size
- 3,600 employees
- Founded
- 2002
- Location
- San Jose, California, USA
- Funding stage
- Public Company
Funding
Public Company · $214M raised
- 2008-02-01Series A$8.36M
- 2016-01-28Series G$45.5M
Leadership
Founder, Chairman and Chief Executive Officer
Chief Financial Officer and Chief Operating Officer
President, Roku Media
Senior Vice President and General Counsel
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