Manager-Delivery Management
American Express · Posted Oct 30
Banking, credit card, payment network, and travel services
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About the role
Global Commercial Services (GCS) at American Express serves business customers worldwide, from small shops to Fortune 500 companies, offering card products, working capital and supply chain financing, and digital solutions for managing financial and payment needs. The Manager, Delivery Management role oversees the delivery of technology projects, coordinating with senior leadership, stakeholders, and technical teams to drive successful project outcomes and implement best practices.
What you will do
- Oversees the planning, development, and delivery of technology projects, ensuring they meet business requirements, timelines, and quality standards, and align with strategic goals
- Leads the facilitation of Program Increment (PI) Planning meetings with leadership, product management teams, delivery teams, and business partners
- Collaborates with stakeholders to define project goals, requirements, and deliverables, ensuring alignment with business objectives and technical feasibility
- Leads solution design discussions that provide technical oversight and adheres to Enterprise Architecture standards on complex APIs and/or application integrations
- Orchestrates breakdown of work, sequencing, assignment of tasks, and scheduling multiple work streams
- Manages change control and escalation handling in project/s
- Proposes solutions to overcome delivery impediments; supports issues resolution through creative solutions
- Manages impediments, risks, dependencies, and resourcing needs across stakeholders and senior leadership
- May or may not manage and lead a team of Technology Delivery colleagues, enabling a culture of continuous learning, growth opportunities, and inclusivity for all individual colleagues and teams
- May or may not provide leadership, guidance, and coaching to Technology Delivery teams, supporting training and development of best practices
- Collaborates with senior leadership to hire top talent for the team, ensuring a high-functioning and cohesive unit, implementing strategies for talent retention and professional development
- Collaborates and co-creates effectively with teams in product and the business to align technology initiatives with business objectives
- Establishes integrated release plans that align dependencies and milestones across teams, trains, and external partners
Skills used in this role
What the employer is looking for
- Bachelor’s degree in Business Administration, Business Management, Computer Science, Information Technology, Engineering, and/or comparable experience; advanced degree preferred
- Knowledge of software development lifecycle (SDLC) methodologies and practices
- Knowledge of Project Management
- Knowledge of Technology Delivery
- Knowledge of Agile management tools such as Jira, Rally, or similar platforms
- 8 – 12 Years of Experience in project management, delivery management, or a related job within the technology sector
- Experience in leading and mentoring technology delivery teams
- Experience in working in an Agile/Scrum environment
- Experience in application design, software development, and automated testing
- Experience in distributed (multi-tiered) systems, algorithms, and relational databases
- Experience in Agile software development methodologies and practices such as Scrum/Kanban, iterations, user stories
- Experience in automation testing and documentation (i.e., automated, functional, and performance)
- Experience with Application Programming Interface (APIs), RESTful services, and middleware platforms
- Licenses and Certifications:
- Certification in SPC (SAFe Program Consultant), SA (SAFe Agilist), PMI-ACP (Agile Certified Practitioner), or PMP (Project Management Professional) is a plus
Benefits and support
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
About American Express
American Express Company is a globally recognized multinational financial services corporation specializing in payment cards, travel-related services, and network banking. Founded in 1850, the company provides charge and credit cards, expense management products, and merchant services to consumers, small businesses, and large corporations worldwide. It operates a proprietary payments network known for its premium customer engagement and lifestyle rewards programs.
- Industry
- Banking
- Company size
- 76800 employees
- Founded
- 1850-03-18
- Location
- New York City, New York, USA
- Funding stage
- Public Company
Leadership
Chairman and Chief Executive Officer
Chief Financial Officer
Chief Information Officer and Executive Vice President
Chief Colleague Experience Officer
Chief Marketing Officer
Recent coverage
Investing.com
AmEx lifts 2026 profit forecast, plans to cut 5% of workforce2026-10-23
Associated Press
American Express profits rise; company plans to cut workforce by 5%, or about 3,500 employees2026-10-24
MarketScreener
American Express raises 2026 profit forecast as affluent customers keep spending2026-10-23
GuruFocus
American Express Co (AXP) Q3 2026 Earnings Call Highlights: Record $20.1 Billion Revenue2026-10-24