Manager - Data Analytics
American Express · Posted Oct 19
Banking, credit card, payment network, and travel services
Get a personal compatibility score
Add a resume for personal matches
About the role
Global Commercial Services (GCS) provides a broad suite of payment, working capital, and cross-border solutions to businesses. The Pricing, Performance & Insights (PPI) team is the strategic analytics and business decisioning function for GCS, translating data and business performance into insights and actions. This Manager – Business Performance Analytics role will partner with senior leaders in the G&L Client Management organization to shape portfolio strategy, performance management, business planning, and growth priorities.
What you will do
- Serve as a strategic thought partner to G&L Client Management leadership, using analytics and commercial insights to shape business priorities, portfolio strategy, and growth plans.
- Develop and evolve client segmentation and portfolio strategies to optimize coverage, resource allocation, client engagement, and growth potential.
- Identify emerging growth opportunities, performance gaps, and structural trends across the portfolio and translate them into actionable business strategies.
- Partner with leadership to advance strategies that accelerate B2B volume growth, strengthen T&E competitiveness, and deepen client relationships.
- Define and evolve the performance measurement framework for G&L Client Management, ensuring metrics and scorecards are aligned with strategic and financial priorities.
- Lead analytical assessments of business performance, moving beyond reporting to explain what is happening, why it is happening, and what actions the organization should take.
- Develop forward-looking perspectives on business performance by connecting client, market, financial, and sales trends.
- Champion data-driven decision-making by providing timely recommendations that enable leadership and field teams to respond to opportunities and risks.
- Lead cross-functional planning, portfolio strategy, target-setting, and scorecard management processes across G&L Client Management.
- Translate enterprise growth objectives into meaningful portfolio and individual-level performance expectations.
- Apply financial and analytical rigor to business planning and forecasting, identifying key assumptions, sensitivities, opportunities, and risks.
- Build roadmaps and decision frameworks that bring structure and clarity to complex or ambiguous business challenges.
- Build trusted relationships with senior G&L business leaders and serve as a credible advisor on business performance and growth strategy.
- Synthesize complex analyses into clear, compelling executive narratives that connect data, business context, implications, and recommended actions.
- Influence across geographically dispersed teams and stakeholder groups, bringing together diverse perspectives to drive alignment and execution.
- Lead cross-functional initiatives that require coordination across Client Management, Sales, Finance, Product, and other GCS partner organizations.
- Raise the analytical bar by developing scalable approaches to performance measurement, client insights, forecasting, and business decisioning.
- Identify opportunities to improve the use of data, automation, and advanced analytics in strategic decision-making.
- Foster a high-performance, intellectually curious culture focused on rigorous problem solving, commercial impact, and continuous improvement.
- Provide leadership and coaching to high-potential talent and contribute to the broader development of analytical capabilities within the organization.
Skills used in this role
What the employer is looking for
- Strategic and commercial thinking: Ability to connect analytical findings with broader business objectives, market dynamics, and long-term growth priorities.
- Executive-level storytelling: Ability to distill complex information into concise, persuasive narratives and recommendations for senior leadership.
- Analytical problem solving: Strong ability to structure ambiguous problems, develop hypotheses, synthesize multiple data sources, and identify the insights that matter most.
- Influence and stakeholder leadership: Proven ability to build credibility and drive outcomes across senior, cross-functional, and geographically dispersed stakeholders.
- Financial acumen: Strong understanding of business performance drivers, forecasting, financial modeling, and the economics underlying commercial decisions.
Benefits and support
- Compensation and benefits are detailed in the job posting
About American Express
American Express Company is a globally recognized multinational financial services corporation specializing in payment cards, travel-related services, and network banking. Founded in 1850, the company provides charge and credit cards, expense management products, and merchant services to consumers, small businesses, and large corporations worldwide. It operates a proprietary payments network known for its premium customer engagement and lifestyle rewards programs.
- Industry
- Banking
- Company size
- 76800 employees
- Founded
- 1850-03-18
- Location
- New York City, New York, USA
- Funding stage
- Public Company
Leadership
Chairman and Chief Executive Officer
Chief Financial Officer
Chief Information Officer and Executive Vice President
Chief Colleague Experience Officer
Chief Marketing Officer
Recent coverage
Digital Transactions
AmEx's Next Step for Agentic Commerce Is a Framework; Forter's Agentic Verification Move2026-10-13
FinTech Global
American Express hit with $350m AML penalty2026-10-12
Banking Dive
AmEx dinged by Fed, OCC; must pay $350M for AML failures2026-10-08
American Express IR
American Express Declares Regular Quarterly Dividend on Common Shares2026-09-28