Manager, Customer Success Acceleration, gTech Ads, GCS
Google · Posted Oct 12
Search engine, cloud computing, software, hardware, and artificial intelligence services
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About the role
gTech is Google's team of trusted advisors that supports customers globally, combining technical skill, product expertise, and a thorough understanding of customers' complex needs to help bring Google products to life. This Manager role leads gTech Ads Customer Success Acceleration (CSA) teams, partnering with sales leadership and executive stakeholders on e-commerce, multi-channel, and digital media strategies. The role coaches digital media specialist teams, drives marketing objectives and ROI, and pushes AI adoption across sales, product, and program management to execute Google's Ads go-to-market strategy.
What you will do
- Partner with executive stakeholders to build and drive a holistic e-commerce and multi-channel strategy and narrative ensuring organizational success.
- Partner actively with sales leadership to align priorities, address customer needs, and achieve quarterly goals and growth objectives across multiple segments using gTech’s Customer Success Acceleration (CSA) service strategy.
- Lead and coach digital media specialist teams to drive marketing objectives, achieve account-level excellence, and enhance ROI. Mobilize and enable your team to problem-solve for customer lifetime value, nurture strong sales partnerships, and fulfill core business objectives.
- Provide continuous team mentorship, conduct meaningful career evaluations, facilitate professional development plans, and foster a collaborative team first internal culture.
- Drive proactive AI adoption and cross-functional collaboration across sales, product, and program management to execute Google’s Ads go-to-market strategy while taking bold, calculated risks.
Skills used in this role
Preferred qualifications
- Master's degree or equivalent practical experience.
- Experience applying AI for automation and operationalizing AI-driven workflows.
- Experience collaborating with multiple stakeholders across organizational boundaries to influence across teams with similar objectives, aligning resources and direction.
- Experience working in customer relationship development by working with digital media or digital marketing/advertising solutions.
- Familiarity with offline media, brand lift, marketing measurement and attribution techniques and Google advertising products.
- Understanding of media industry issues to advance Google's forward-looking strategies within the marketplace by being a creative and performance-minded thinker.
Benefits and support
- Compensation and benefits are detailed in the job posting
About Google
Google LLC is an American multinational technology company focusing on artificial intelligence, online advertising, search engine technology, cloud computing, computer software, quantum computing, e-commerce, and consumer electronics. As a subsidiary of Alphabet Inc., it is widely recognized for services like Google Search, YouTube, Android, and the Gemini AI ecosystem.
- Industry
- Internet
- Company size
- 180000+ employees
- Founded
- 1998-09-04
- Location
- Mountain View, California, USA
- Funding stage
- Public Company
Funding
Public Company · $25M raised
- 1999-06-07Series A$25M
Leadership
Chief Executive Officer
Senior Vice President and Chief Financial Officer
Senior Vice President and Chief Business Officer
Chief Executive Officer, Google Cloud
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