Manager-Control Management
American Express · Posted Nov 4
Banking, credit card, payment network, and travel services
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About the role
Credit & Fraud Risk at American Express is seeking a Manager of Privacy Risk Control to embed control management into the day-to-day operations of the organization. The role involves extensive collaboration across business units, functional areas, and geographies to strengthen the privacy risk management framework and control environment. The manager will identify, assess, and monitor privacy risks, design and enhance controls, support RCSAs, and develop privacy risk dashboards and reporting.
What you will do
- Partnering closely with Regulatory Advisory & Practices (RAP), identify, assess, and monitor privacy risks associated with business processes, products, systems, and third-party relationships
- Design, implement, and enhance privacy risk controls to mitigate regulatory, operational, and reputational risks
- Support Risk and Control Self-Assessments (RCSAs) and privacy risk assessments
- Evaluate inherent and residual privacy risks and determine whether existing controls adequately mitigate exposure
- Assess risks associated with personal data collection, processing, sharing, retention, and deletion
- Partner with business process owners to develop risk mitigation strategies
- Evaluate control design and operating effectiveness
- Identify control gaps, process weaknesses, and opportunities for control enhancements
- Ensure controls are supported by appropriate documentation, ownership, procedures, and evidence
- Support control standardization and automation initiatives
- Translate privacy requirements into operational controls and business processes
- Develop privacy risk dashboards and management information reporting
- Monitor trends in privacy incidents, control failures, and assessment results
- Serve as a privacy risk and control subject matter resource for business stakeholders
- Promote a culture of proactive Privacy risk identification, accountability, and continuous control improvement.
Skills used in this role
What the employer is looking for
- 3+ Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities
- Experience with risk and control frameworks, RCSA processes, and control testing
- Knowledge of privacy regulations, including GDPR, CCPA/CPRA, and GLBA
- Experience managing risk issues, remediation plans, and audit findings
- Strong analytical, problem-solving, communication, and stakeholder management skills
- Ability to influence cross-functional teams and communicate risk matters to senior leadership
Preferred qualifications
- Bachelor’s degree in finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous
- Experience in banking, financial services, payments, or other highly regulated industries
- Professional certifications such as CIPP/US, CIPM, CRISC, CISA, or CRMP
- Familiarity with GRC platforms such as Archer, ServiceNow GRC, or OneTrust
- Experience with enterprise risk management and three-lines-of-defense models
- Knowledge of data governance, data classification, data retention, and privacy incident management
Benefits and support
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
About American Express
American Express Company is a globally recognized multinational financial services corporation specializing in payment cards, travel-related services, and network banking. Founded in 1850, the company provides charge and credit cards, expense management products, and merchant services to consumers, small businesses, and large corporations worldwide. It operates a proprietary payments network known for its premium customer engagement and lifestyle rewards programs.
- Industry
- Banking
- Company size
- 76800 employees
- Founded
- 1850-03-18
- Location
- New York City, New York, USA
- Funding stage
- Public Company
Leadership
Chairman and Chief Executive Officer
Chief Financial Officer
Chief Information Officer and Executive Vice President
Chief Colleague Experience Officer
Chief Marketing Officer
Recent coverage
Investing.com
AmEx lifts 2026 profit forecast, plans to cut 5% of workforce2026-10-23
Associated Press
American Express profits rise; company plans to cut workforce by 5%, or about 3,500 employees2026-10-24
MarketScreener
American Express raises 2026 profit forecast as affluent customers keep spending2026-10-23
GuruFocus
American Express Co (AXP) Q3 2026 Earnings Call Highlights: Record $20.1 Billion Revenue2026-10-24