Manager-Control Management
American Express · Posted Oct 15
Banking, credit card, payment network, and travel services
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About the role
Finance Control Management (FCM) is a function that partners with Finance to identify, measure, assess, report, monitor and manage operational risk exposures, working with Finance process owners to strengthen the control environment and meet enterprise, regulatory and legal expectations. The team executes the Company's Operational Risk Framework across risk assessment, internal control factors, governance, reporting and monitoring, in collaboration with Enterprise Control Management & Regulatory Governance, subject matter experts and business partners. The Manager – Finance Control Management leads risk and control practices across the Finance Business Unit, covering Issue and Operational Risk Event management, risk identification, remediation, control testing, governance, and the coaching and development of a team of control management professionals.
What you will do
- Lead with a broad understanding of Operational Risk Framework to support variety of roles in Finance Governance and Control including Issue Management, Risk identification and assessment, Control testing & monitoring activities, etc.
- Manage end-to-end Issue, ORE and Remediation management lifecycle, from identification, classification and impact assessment through root cause analysis, corrective action planning, escalation and sustainable closure, ensuring accurate records in the governance, risk and compliance (GRC) system.
- Partner with business areas and second-line risk teams (including Operational Risk Management, Compliance, Risk stripe SMEs), Internal Audit, RELM, etc.
- Lead risk identification (Risk ID), process risk and control assessment activities, control ratings and ongoing monitoring as applicable; connect emerging exposures, Issue trends and lessons learned to risk mitigation priorities.
- Partner with Finance owners to prioritize remediation, establish clear accountability and milestones, challenge root causes and corrective actions, resolve dependencies and escalate overdue or material risks to appropriate leadership forums.
- Provide oversight of remediation quality and closure effectiveness, including evidence review and targeted validation; identify repeat failures, systemic weaknesses and opportunities for durable control enhancements.
- Lead and, where required, perform risk-based control testing in alignment with enterprise standards, ensuring clear test procedures, robust evidence assessment, accurate documentation of results and timely escalation of exceptions. Collaborate with Control Owners to obtain evidence, clarify control design and execution, and resolve gaps; guide teams and stakeholders to deliver timely, consistent and high-quality testing, findings and remediation follow-up.
- Strengthen Finance risk governance through clear standards, robust documentation, effective challenge, timely escalation and alignment with enterprise policies, operational risk requirements and regulatory expectations.
- Lead, coach and develop team members, where applicable; set clear priorities and performance expectations, review the quality of deliverables, allocate resources effectively and build capability across risk, issue management and testing activities.
Skills used in this role
What the employer is looking for
- Experience in financial services and Finance-related risk and control environments, including engagement with second-line risk, Compliance and Internal Audit.
- Exposure to risk identification and assessment, control testing oversight, control ratings, GRC systems, governance committee reporting and process automation.
- Graduate degree; MBA or equivalent postgraduate qualification is an advantage.
Benefits and support
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
About American Express
American Express Company is a globally recognized multinational financial services corporation specializing in payment cards, travel-related services, and network banking. Founded in 1850, the company provides charge and credit cards, expense management products, and merchant services to consumers, small businesses, and large corporations worldwide. It operates a proprietary payments network known for its premium customer engagement and lifestyle rewards programs.
- Industry
- Banking
- Company size
- 76800 employees
- Founded
- 1850-03-18
- Location
- New York City, New York, USA
- Funding stage
- Public Company
Leadership
Chairman and Chief Executive Officer
Chief Financial Officer
Chief Information Officer and Executive Vice President
Chief Colleague Experience Officer
Chief Marketing Officer
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