Manager — Accounts Receivable Operations | Portuguese
Oracle · Posted Oct 28
Cloud infrastructure, enterprise software, database systems, and AI-powered business applications
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About the role
The Accounts Receivable Operations team supports customer-facing finance processes across Portuguese-language markets, covering invoicing, payments, reconciliation, refunds, chargebacks, and A/R help-desk activities. The Manager leads end-to-end A/R service delivery for these markets and manages a team of approximately 7–8 employees. The role focuses on service performance, operational controls, stakeholder management, exception resolution, and process and system improvement.
What you will do
- Lead end-to-end Accounts Receivable service delivery for Portuguese-language markets.
- Ensure timely and accurate execution of invoice generation, manual invoicing, invoice delivery, and digital presentment.
- Oversee credit and rebill activities, refunds, card payments, chargebacks, unbilled reconciliation, and A/R help-desk support.
- Ensure applicable revenue-related activities are processed accurately and in accordance with established corporate policies and service requirements.
- Support reconciliation of receivable and unearned accounts and processing of revenue-impacting adjustments.
- Establish clear priorities and allocate workloads across the team.
- Manage capacity and operational coverage.
- Monitor and manage:
- SLAs
- Quality
- Turnaround time
- Aging of operational queues
- Identify service-performance risks and coordinate corrective actions.
- Maintain reliable and customer-focused operational delivery.
- Resolve complex billing, payment, delivery, and reconciliation exceptions.
- Act as an escalation point for internal stakeholders and regional Finance teams.
- Coordinate cross-functional resolution of issues affecting A/R operations and customer experience.
- Ensure escalations are appropriately investigated and driven toward resolution.
- Lead and develop a team of approximately 7–8 employees.
- Set clear performance expectations.
- Provide coaching and ongoing feedback.
- Support employee development and capability building.
- Manage performance and workload.
- Promote knowledge sharing across the team.
- Train or coordinate training for system, process, and policy changes where required.
- Partner with Collections, Tax, OAL, Customer Service, regional Finance teams, and other relevant stakeholders.
- Develop and maintain productive relationships with key internal and local-country stakeholders.
- Act as a liaison across relevant revenue-cycle organizations to ensure business requirements are understood and addressed.
- Work across organizational boundaries to improve the end-to-end customer experience.
- Identify opportunities to improve departmental processes and procedures.
- Propose and initiate business-process improvements.
- Identify opportunities for system enhancements.
- Partner with relevant organizations to support implementation of system and process changes.
- Support adoption of approved improvements across the team.
- Contribute to sustained operational efficiency and service-quality improvement.
Skills used in this role
What the employer is looking for
- Portuguese-language capability appropriate for managing Portuguese-language A/R operations.
- Demonstrated ability to lead and manage an operational team, including workload allocation, coaching, feedback, performance management, and capability development.
- Strong Accounts Receivable operations knowledge.
- Ability to manage operational service performance across SLAs, quality, TAT, capacity, and queue aging.
- Ability to resolve complex A/R exceptions and escalations.
- Experience collaborating with cross-functional Finance and business stakeholders.
- Ability to support reconciliations and revenue-related operational activities.
- Experience identifying and driving process improvements.
- Ability to support system enhancements and business-process changes.
- Strong stakeholder-management and communication capability.
Benefits and support
- Compensation and benefits are detailed in the job posting
About Oracle
Oracle Corporation is a multinational computer technology company specializing in cloud-engineered hardware, enterprise software, and database management systems. It provides comprehensive cloud solutions such as Oracle Cloud Infrastructure (OCI) and Oracle Cloud Applications (OCA) to power digital transformations globally. Headquartered in Austin, Texas, Oracle is a major player in enterprise AI integration and database solutions.
- Industry
- Cloud Computing
- Company size
- 141000 employees
- Founded
- 1977
- Location
- Austin, Texas, USA
- Funding stage
- Public Company
Funding
Public Company · $56B raised
- 2025-10-24Post IPO Debt$18B
- 2025-02-03Conventional Debt$18B
Leadership
Lawrence J. Ellison
Chairman of the Board and Chief Technology Officer
Clay Magouyrk
Chief Executive Officer
Mike Sicilia
Chief Executive Officer
Hilary Maxson
Chief Financial Officer
Jae Evans
Global Chief Information Officer and Executive Vice President
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