Machine Learning Engineer
Coinbase · Posted Sep 14
Cryptocurrency exchange, digital wallet, custody, and blockchain infrastructure services
Get a personal compatibility score
Add a resume for personal matches
About the role
The CX Intelligence team is part of Coinbase's Enterprise Applications and Architecture org and builds the customer-facing and internal CX experiences that connect the Help Center, chatbots (CBCB), and agent workflows. The team owns the multi-agent platform that powers Coinbase chat, Help Center, and agent tooling, partnering closely with Conversation Design, CX, and engineering teams to deliver secure, compliant, and scalable AI-powered support. This IC4 Machine Learning Engineer role will help evolve the conversational ecosystem by building a seamless hybrid vendor-internal chatbot experience, contributing to a unified orchestration layer that coordinates interactions between vendor AI, internal multi-agent systems, and human participants.
What you will do
- Build and improve the orchestration layer that manages state transitions, context sharing, and intent routing across vendor and internal LLM frameworks in a distributed conversational environment.
- Develop production-grade Python services that bridge advanced AI and ML capabilities with reliable customer-facing products.
- Drive well-scoped ML projects from design through delivery, balancing technical trade-offs and collaborating across teams.
- Contribute to system design, coding standards, and AI/ML development best practices across the team.
- Partner with engineers and cross-functional stakeholders to build secure, scalable, and high-performing AI-enabled experiences.
- Participate in design reviews and help ensure features meet Coinbase standards for security, compliance, and performance.
Skills used in this role
What the employer is looking for
- 2+ years of professional experience in machine learning and software engineering, with experience shipping production-grade ML services.
- Hands-on experience building with modern AI architectures such as LLMs and deep learning, and familiarity with tools such as LangGraph, LangSmith, Google ADK, Vertex AI, or AWS Bedrock.
- Strong proficiency in Python and the ability to write clean, maintainable, well-tested production code.
- Working knowledge in at least one domain such as NLP, information retrieval, computer vision, or statistical modeling.
- Ability to write technical design documents and communicate ML system designs clearly to cross-functional stakeholders.
- Uses generative AI responsibly, applying human oversight to deliver business-ready outputs and measurable improvements in efficiency, cost, and quality.
Benefits and support
- Remote-first work environment (but not remote-only), with quarterly in-person working sessions called "surges"
- Total compensation may also include equity and bonus eligibility
- Benefits including medical, dental, and vision
About Coinbase
Coinbase is a leading financial technology company that operates a secure online platform for buying, selling, transferring, and storing digital assets. Serving retail consumers, institutional investors, and developers worldwide, the company provides comprehensive exchange capabilities, institutional custody services, and scalable blockchain infrastructure like the Base network. Its mission is to increase economic freedom around the world by building the foundational financial rails for the cryptoeconomy.
- Industry
- Cryptocurrency
- Company size
- 4300+ employees
- Founded
- June 2012
- Location
- San Francisco, California, USA
- Funding stage
- Public Company
Funding
Public Company · $547M raised
- 2025-12-19Post IPO Equity$2.6B
- 2021-08-13Post IPOUndisclosed
- 2021-05-17Post IPO$1.25B
- 2020-07-01Series U$75M
- 2018-10-01Series E$300M
Leadership
Co-Founder and Chief Executive Officer
President and Chief Operating Officer
Chief Financial Officer
Recent coverage
Coinbase Blog
Coinbase and Samsung Bring USDC to Samsung Wallet2026-10-08
Coinbase Blog
Coinbase Is Building the Most Complete Trading Platform2026-10-07
CFO Dive
Coinbase CAO to retire as leadership shuffle continues after layoffs2026-10-06