Lending Application Support Analyst
Barclays · Posted Nov 2
Banking, credit card, corporate, investment banking, and wealth management services
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About the role
Barclays' technology function monitors and maintains the bank's critical infrastructure and production applications, resolving complex technical issues while minimising disruption to operations. The Lending Application Support team provides second-line support for lending applications running on Unix/Linux and AWS, with monitoring via tools such as Splunk and AppDynamics. This role delivers technical support, preventative maintenance, monitoring tuning and automation, working in Singapore and UK business hours with rotational on-call from the Pune office.
What you will do
- Provision of technical support for the service management function to resolve more complex issues for a specific client of group of clients.
- Develop the support model and service offering to improve the service to customers and stakeholders.
- Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance.
- Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self-service opportunities and knowledge sharing.
- Analysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues, and providing a resolution to these issues by fixing or replacing faulty hardware components, reinstalling software, or applying configuration changes.
- Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management.
- Identification and remediation or raising, through appropriate process, of potential service impacting risks and issues.
- Proactively assess support activities implementing automations where appropriate to maintain stability and drive efficiency.
- Actively tune monitoring tools, thresholds, and alerting to ensure issues are known when they occur.
Skills used in this role
What the employer is looking for
- Experience in writing queries in SQL language (for running on Oracle, MS SQL).
- Experience managing a Unix/Linux based environment and hosted Applications, familiarity with server configurations, log management, and shell scripting.
- Hands on experience on AWS and API based applications.
- Experience in Monitoring Tools like ITRS/AppDynamics/Splunk/Dynatrace.
- Basic understanding of tools like Jenkins, Chef, GitLab and other deployment tools.
- Strong analytical skills to address complex challenges & effective troubleshoot ability of production issues.
- Roles requires working pattern to support Singapore and UK business hours and rotational on-call availability.
- Ability to work at pace, under pressure while maintaining the quality.
- Ability to communicate effectively with cross-functional teams and stakeholders.
- Documenting configurations, processes, and best practices for the team.
Preferred qualifications
- Experience in WEB technologies, Support for multi-tier applications, MVC architecture, Web Services.
- Large-scale blue-chip organisations such as Barclays or Broad knowledge of Barclays Group.
- Banking Domain Experience will be Preferred.
- Previous second line support experience.
- Ability to work under own initiative.
Benefits and support
- Compensation and benefits are detailed in the job posting
About Barclays
Barclays is a British multinational universal bank that provides consumer, corporate, and investment banking, as well as wealth management services. Tracing its origins back to 1690 in London, the institution operates globally to serve millions of retail and institutional clients. The bank leverages cutting-edge technology and digital platforms to drive operational efficiency across its international network.
- Industry
- Banking
- Company size
- 93000+ employees
- Founded
- 1690
- Location
- London, United Kingdom
- Funding stage
- Public Company
Leadership
Group Chief Executive
Group Finance Director
Group Chief Operating Officer
Recent coverage
The Guardian
Barclays to cut 5,000 jobs as AI replaces roles2026-10-22
Investing.com
Barclays Q3 2026 slides show mixed results, on track for targets2026-10-22
Euronews
Barclays cuts 5,000 jobs as net profit grows 13% in Q32026-10-22