Legal Operations Team Lead
Stripe · Posted Sep 25
Online payment processing, billing, and financial infrastructure services
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About the role
Stripe is a financial infrastructure platform for businesses, and as its user base and global footprint grows, the Stripe Delivery Center (SDC) provides operational leverage to support the scaled needs of external users and internal Stripe teams. The team's mission is to deliver frictionless experiences and the best support experience possible for all Stripe users, from Independent Businesses and Startups to SMBs and Enterprises. This role manages a team of Associates in a player-coach capacity, supporting associates in delivering against target goals, mentoring them in subject matter expertise, and driving operational performance and process improvements.
What you will do
- Ongoing management of the operational performance of your team to deliver KPIs
- Manage capacity and scheduling, dividing and assigning work between team members
- Ensuring your team has all the skills and resources needed to be successful in their role
- Setting clear goals and expectations for individual and team performance
- Foster a culture of continuous improvement to refine team processes and procedures
- Support recruitment and hiring initiatives
- Coach and mentor individuals for career progression via structured career development conversations
- Provide continuous performance feedback and facilitate periodic formal performance reviews
- Drive and own initiatives that make the team a warm and welcoming place to work
- Implement process improvements that enhance team productivity, reduce manual effort, and improve user experience
Skills used in this role
What the employer is looking for
- 3+ years experience leading operations teams
- Excellent interpersonal and communications skills
- Exemplary planning and time management skills
- Proven ability to collaborate effectively with multiple, cross-functional stakeholders to achieve results
- Previous experience mentoring others and are able to constructively provide feedback to others
- Ability to motivate the team and keep them engaged in an otherwise structured process
- Proven ability to be subject matter experts in the relevant line of business
- Previous experience in a team lead or people management role
- Prior experience in customer service or internal/external user-facing operations
Preferred qualifications
- Uses data to set priorities, track progress, and spot trends before they become problems. Comfortable building or maintaining dashboards and interpreting operational metrics
- Brings numbers into conversations naturally and grounding decisions in evidence and making tradeoffs visible, not just reporting what the data says
Benefits and support
- Compensation and benefits are detailed in the job posting
About Stripe
Stripe is a technology company that builds economic infrastructure for the internet, providing payment processing and financial services software for businesses of all sizes. Millions of companies use its suite of products to accept online and in-person payments, manage revenue, and run operations globally.
- Industry
- Payments
- Company size
- 10001+ employees
- Founded
- 2010
- Location
- South San Francisco, California, USA
- Funding stage
- Private Company
Funding
Private Company · $9.81B raised
- 2023-03-26Series I$6.5B
- 2023-04-01Grant$11.1M
- 2024-04-08Secondary Market$694M
Leadership
Co-Founder and CEO
Co-Founder and President
Chief Financial Officer
Chief Technology Officer
Recent coverage
Stripe News
FedEx Dataworks and Stripe to join forces to reduce friction in global commerce for SMBs2026-10-06
Stripe News
Stripe agrees to acquire Parafin to expand revenue opportunities for platforms and help small businesses grow2026-09-30
Stripe News
OUSD is now available on Stripe2026-09-30
Stripe News
Stripe marks 10 years in Japan with new products to accelerate the growth of digital businesses2026-09-30