Leadership Accelerator Program (LAP) Trainee
The Indian Hotels Company Limited (IHCL) · Posted Oct 5
Hotels, resorts, luxury palaces, wellness retreats, and in-flight catering services
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About the role
IHCL's Leadership Accelerator Program (LAP) develops a pipeline of future hotel leaders through an accelerated, structured learning journey covering hospitality business management, strategic decision-making, operational excellence, commercial functions, and people leadership. Participants rotate across core hotel functions, take on Deputy HOD and HOD-level exposure, shadow General Managers, and lead or support cross-functional business projects. The program prepares trainees for future General Manager and senior leadership roles within IHCL, across multiple locations in India.
What you will do
- Gain comprehensive understanding of core hotel functions through structured rotations.
- Build knowledge of hotel operations, revenue generation, customer experience, commercial performance, and people management.
- Participate in departmental reviews, projects, and business discussions to understand overall hotel performance.
- Develop strong business acumen and understanding of hotel profitability drivers.
- Analyze operational and financial performance indicators.
- Participate in strategic initiatives aimed at improving guest satisfaction, productivity, and commercial outcomes.
- Support business planning and execution initiatives at hotel level.
- Complete structured assignments across key hospitality functions.
- Undertake Deputy HOD responsibilities across multiple functions as part of the development journey.
- Progress to HOD-level exposure in selected functions based on performance and readiness.
- Participate in GM shadowing assignments to understand end-to-end hotel leadership.
- Participate in leadership development interventions, coaching sessions, assessments, learning journeys and mentorship engagements.
- Demonstrate capability to lead teams, influence stakeholders and drive collaborative outcomes.
- Apply learning from leadership programs to business situations and operational challenges.
- Champion guest-centricity across assignments.
- Build effective working relationships across hotel functions.
- Demonstrate commitment towards employee engagement and people development.
- Actively support initiatives that enhance guest experience and organizational culture.
- Lead or participate in cross-functional business projects.
- Present recommendations to hotel and corporate leadership teams.
- Contribute innovative solutions to operational and business challenges.
- Drive measurable outcomes through project implementation.
Skills used in this role
What the employer is looking for
- MBA / Post Graduate Degree in Management or equivalent
- 2-4 years of experience in a service-oriented industry.
- Experience in customer-facing functions such as Operations, Sales & Marketing, Customer Experience, or related areas.
- Demonstrates strong business, financial, and strategic acumen.
- Strong communication and stakeholder management skills.
- High learning agility and problem-solving capability.
- Customer and employee-centric mindset.
- Executive presence, attention to detail, and personal maturity.
- Willingness to relocate and undertake assignments across India.
- Prior exposure to business projects, team leadership, or operational excellence initiatives will be an advantage.
- Passion for hospitality as a business.
- Strong customer and employee orientation.
- Strategic thinking capability.
- Financial acumen.
- High learning agility.
- Detail orientation.
- Problem-solving ability.
- Mobility and willingness to relocate across assignments.
Benefits and support
- Compensation and benefits are detailed in the job posting
About The Indian Hotels Company Limited (IHCL)
The Indian Hotels Company Limited (IHCL) is an Indian multinational hospitality company that manages a broad portfolio of hotels, resorts, jungle safaris, palaces, spas, and in-flight catering services. Founded by Jamsetji Tata in 1902 and part of the Tata Group, IHCL operates iconic brands such as Taj, SeleQtions, Vivanta, and Ginger. With properties spanning multiple continents and countries, it is South Asia's largest hospitality enterprise anchored by its flagship property, The Taj Mahal Palace in Mumbai.
- Industry
- Hospitality
- Company size
- 10001+ employees
- Founded
- 1902
- Location
- Mumbai, Maharashtra, India
- Funding stage
- Public Company
Funding
Public Company
Leadership
Natarajan Chandrasekaran
Chairman
Puneet Chhatwal
Managing Director & Chief Executive Officer
Ankur Dalwani
Executive Vice President & Chief Financial Officer
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