Lead Trust Operations Analyst
LinkedIn · Posted Oct 12
Professional networking, job search, recruiting, online learning, and B2B marketing services
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About the role
Trust Review Operations helps keep LinkedIn safe, trusted and professional by reviewing ads, jobs, accounts and content against LinkedIn's policies, working through escalations, and feeding learnings back to the Product, Policy, Engineering and Data Science teams that build the platform's defenses. This role is based in Bangalore and is hybrid. As a Lead Trust Operations Analyst, you will be the individual contributor lead for Ads/Jobs review operations on the weekend shift, handling complex cases, resolving escalations, driving process optimization, building expertise in member account reviews, and partnering with stakeholders while mentoring junior analysts.
What you will do
- Review complex ads, jobs, and advertiser cases against LinkedIn's Advertising Policies, and make accurate, consistent decisions on your own.
- Act as the weekend escalation point for Ads and/or Jobs review: resolve sensitive and high-priority escalations, coordinate with on-call partners, and route issues to the right teams when they fall outside Trust Review Operations.
- Build expertise in member account reviews, including account restrictions, appeals, fake or inauthentic accounts, and compromised accounts. Handle the complex cases in this queue.
- Lead root cause analysis on recurring issues and escalations, and recommend fixes to processes, escalation criteria or tooling so the same problems don't keep coming back.
- Watch for emerging trends in advertiser and member behavior, check the data behind them, and turn them into clear written summaries and recommendations for management & stakeholders.
- Collect, categorize and prioritize feedback on policies, tools and workflows, and feed it into policy development and review.
- Mentor and coach junior analysts, calibrate decisions with them, and give useful feedback that helps them grow.
- Work with Product, Policy, Engineering, Data Science and policy partners on projects, and propose stretch projects that improve how the team operates.
- Learn other Trust review lines of business over time, such as content, jobs and accounts, and act as a flexible expert where the team needs coverage.
- Meet quality, productivity and turnaround KPIs, and help the team meet them too.
Skills used in this role
What the employer is looking for
- Bachelor's degree or equivalent practical experience.
- 6+ years of experience in trust and safety, content moderation, ads policy enforcement, fraud or risk investigations, or a related field.
Preferred qualifications
- Hands-on experience reviewing jobs or ads and advertisers against advertising policies.
- Experience with account integrity work, such as fake account detection, account takeover, restrictions and appeals.
- A track record of resolving complex escalations on your own and leading root cause analysis.
- Comfort using data to support decisions.
- Working knowledge of SQL, or willingness to complete formal SQL training.
- Experience mentoring or coaching junior team members.
- Clear, concise written and spoken English, including the ability to tailor updates for different audiences.
- Resilience when working with sensitive or potentially disturbing content.
Benefits and support
- generous health and wellness programs and time away for employees of all levels
About LinkedIn
LinkedIn is the world's largest professional network, connecting over a billion users globally to create economic opportunity. Owned by Microsoft, the platform provides tools for job searching, professional networking, B2B marketing, sales intelligence, and online learning. Through its data graph, it bridges the gap between global talent and enterprise organizations.
- Industry
- Professional Network
- Company size
- 10001+ employees
- Founded
- 2003-05-05
- Location
- Sunnyvale, California, USA
- Funding stage
- Public Company
Funding
Public Company · $103.5M raised
- 2003-11-01Seed$4.7M
- 2004-08-01Series A$10M
- 2007-01-15Series B$53M
- 2008-06-01Series C$22.7M
- 2014-05-15Post Ipo Debt$500M
Leadership
Chief Executive Officer
EVP of LinkedIn and Microsoft Office
President of Platforms and Digital Work
Senior Vice President & Chief Financial Officer
Senior Vice President & Chief Business Officer
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