Lead Specialist, Quality - Customer Deal Desk, Global SSC
Oracle · Posted Oct 29
Cloud infrastructure, enterprise software, database systems, and AI-powered business applications
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About the role
The Customer Deal Desk organization supports Oracle's Heritage Business across License, Cloud, and Hardware lines of business. The Lead Specialist, Quality conducts comprehensive quality audits, ensures compliance with Oracle policies and procedures, and drives process improvements. This role analyzes audit findings, prepares reports, and collaborates with cross-functional teams to enhance deal review accuracy and operational effectiveness.
What you will do
- Perform detailed quality audits of Customer Deal Desk transactions across License, Cloud, and Hardware businesses.
- Evaluate compliance with Oracle policies, approval matrices, contractual requirements, and operational procedures.
- Analyze audit findings, identify trends, root causes, and areas for process improvement.
- Prepare and present audit reports, quality metrics, and management dashboards to leadership teams.
- Collaborate with Deal Desk, Operations, Sales, Finance, Legal, and other cross-functional teams to address quality concerns and drive corrective actions.
- Conduct calibration sessions and provide guidance to ensure consistent application of quality standards.
- Support continuous improvement initiatives to strengthen controls, enhance efficiency, and improve customer experience.
- Extensive experience in Customer Deal Desk operations supporting License, Cloud, and Hardware businesses.
- Strong understanding of Oracle deal desk processes, deal structures, approvals, contracting, and compliance requirements.
- Proven experience in quality auditing, process reviews, risk identification, and operational governance.
- Demonstrated ability to analyze complex transactions and provide clear recommendations.
- Excellent communication, stakeholder management, and presentation skills.
- Advanced analytical and reporting capabilities.
- Subject Matter Expert (SME) knowledge of Customer Deal Desk processes is mandatory for this role.
- Flexible
Skills used in this role
Benefits and support
- Flexible work timings
About Oracle
Oracle Corporation is a multinational computer technology company specializing in cloud-engineered hardware, enterprise software, and database management systems. It provides comprehensive cloud solutions such as Oracle Cloud Infrastructure (OCI) and Oracle Cloud Applications (OCA) to power digital transformations globally. Headquartered in Austin, Texas, Oracle is a major player in enterprise AI integration and database solutions.
- Industry
- Cloud Computing
- Company size
- 141000 employees
- Founded
- 1977
- Location
- Austin, Texas, USA
- Funding stage
- Public Company
Funding
Public Company · $56B raised
- 2025-10-24Post IPO Debt$18B
- 2025-02-03Conventional Debt$18B
Leadership
Lawrence J. Ellison
Chairman of the Board and Chief Technology Officer
Clay Magouyrk
Chief Executive Officer
Mike Sicilia
Chief Executive Officer
Hilary Maxson
Chief Financial Officer
Jae Evans
Global Chief Information Officer and Executive Vice President
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