Lead Salesforce Engineer
MongoDB · Posted Sep 11
Modern database platform, cloud database-as-a-service, vector search, and developer data services
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About the role
The IT SaaS Engineering Team enables MongoDB's post-sales business processes—including Customer Success, Support, Renewals, Services, and account management—by leveraging Salesforce and related business systems to deliver the tools, automation, security, and governance post-sales teams need. The team continuously enhances the CRM platform with deep expertise in Salesforce development, platform governance, automation, integrations, and system operations. This Lead Salesforce Engineer role drives the architecture, design, and evolution of critical Salesforce and CRM solutions, combining technical leadership, hands-on solution design, people management, and responsible AI-powered development.
What you will do
- Lead the architecture, design, and development of scalable Salesforce solutions supporting post-sales teams, including Customer Success, Support, Renewals, Services, and account management workflows
- Translate business requirements into secure, maintainable, and scalable technical solutions aligned with long-term platform strategy
- Partner closely with business stakeholders, product teams, and engineering teams to refine requirements and deliver high-quality post-sales solutions
- Oversee integrations between Salesforce and other enterprise platforms, ensuring reliable data flow and sound system design across the customer lifecycle
- Drive platform optimization across performance, scalability, usability, maintainability, and governance
- Establish and enforce engineering standards for coding, testing, documentation, CI/CD, and release management
- Troubleshoot complex technical and production issues and drive long-term, scalable resolutions
- Maintain technical documentation, including architecture decisions, design specifications, and implementation details
- Stay current with Salesforce platform capabilities, releases, and best practices, and proactively recommend improvements
- Proactively identify process and technical gaps, and help define and drive tech debt reduction initiatives, platform modernization efforts, and engineering efficiency improvements across the Salesforce ecosystem
- Leverage AI-powered engineering tools such as Apex Guru, GitHub Copilot, Salesforce Agentforce/Vibes, Claude Code, and similar capabilities to improve development productivity, code quality, design effectiveness, troubleshooting, and documentation, while applying strong judgment around security, privacy, accuracy, and responsible AI usage
- Provide technical leadership through architecture reviews, design reviews, code reviews, and engineering best practices
- Act as a subject matter expert on Salesforce development, platform capabilities, automation, integrations, and scalable CRM solution design for post-sales business processes
- Lead technical design sessions and identify gaps between current-state and future-state solutions
- Design and support scalable solutions for customer success, support operations, renewals, customer health, account management, and related post-sales workflows
- Evaluate emerging technologies, frameworks, and engineering practices, and drive proof-of-concepts where appropriate
- Mentor engineers across the team and foster a culture of ownership, collaboration, continuous learning, and engineering excellence
- Support team growth by coaching, developing talent, and helping build a high-performing engineering organization
- Influence business and technical stakeholders through strong communication, sound judgment, and effective problem-solving
- Operate effectively in a fast-changing environment by managing priorities, driving accountability, and ensuring high-quality execution
Skills used in this role
What the employer is looking for
- Bachelor's or Master's degree in Computer Science, Information Systems, or a related field
- 12+ years of experience in Salesforce engineering, application development, or technical leadership within global SaaS organizations
- Strong hands-on experience with Apex, Lightning Web Components, Flows, integrations, and Salesforce platform customization
- Strong understanding of Salesforce architecture, governor limits, design patterns, and scalable solution design
- Experience designing or supporting Salesforce solutions for post-sales functions such as Customer Success, Support, Renewals, Services, or customer lifecycle management
- Experience with DevOps, CI/CD, release management, and Agile/Scrum delivery models
- Salesforce Platform Developer II certification required; Salesforce Certified Application Architect and Salesforce Certified System Architect certifications strongly preferred
Benefits and support
- Compensation and benefits are detailed in the job posting
About MongoDB
MongoDB is a modern, general-purpose database platform designed to unleash the power of software and data for developers and enterprises globally. Its flagship cloud database service, MongoDB Atlas, supports flexible document models, vector search, and transactional capabilities built for modern cloud and AI-driven workloads.
- Industry
- Database Software
- Company size
- 5741 employees
- Founded
- 2007
- Location
- New York, New York, USA
- Funding stage
- Public Company
Funding
Public Company · $311M raised
- 2015-01-01Series F$80M
Leadership
President and Chief Executive Officer
Chief Financial Officer
Chief Technology Officer
Chief Customer Officer
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